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Open nowFirst seen 4 days ago

Call Center Assistant Manager - Retail (Cebu)

TASQ Staffing Solutions2,444 open roles

Where
Cebu City, Cebu, Philippines
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Your applicationOpen nowCall Center Assistant Manager - Retail (Cebu)TASQ Staffing Solutions · Cebu City, Cebu, Philippines
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Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Position: Assistant Manager - Retail (Cebu) | Onsite Account Type: Retail

Start Date: August 15

Support Type: Voice Support

Work Arrangement: Fully Onsite in Cebu City

Shift Schedule & Rest Days: 24/7 coverage

Educational Requirement: At least 2nd-year undergraduate or college graduate

Work Experience:

  • 4 to 6 years of experience as a Team Lead in any voice line of business, preferably in the retail sector

Responsibilities:

  • Staff Management: Handling recruitment, training, performance appraisals, scheduling, and addressing employee concerns.
  • Customer Relations: Engaging with customers, resolving complaints, and ensuring a positive customer experience.
  • Operational Support: Assisting with inventory management, maintaining store standards, ensuring safety protocols, and supporting overall business efficiency.
  • Communication and Coordination: Serving as a link between management and staff by relaying information, implementing policies, and facilitating effective communication.
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