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Open nowFirst seen 6 days ago

Call Center Operations Supervisor (Travel/Airline account) - Taguig

TASQ Staffing Solutions2,444 open roles

Where
Taguig, Metro Manila, Philippines
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Your applicationOpen nowCall Center Operations Supervisor (Travel/Airline account) - TaguigTASQ Staffing Solutions · Taguig, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TASQ Staffing Solutions's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 6 days ago

The posting

Position: Operations Supervisor - Travel/Airline (Taguig) | Onsite

Key Qualifications:

  • Lead and oversee a team of customer service agents, ensuring performance goals are achieved and high-quality service is consistently delivered.
  • Provide coaching, feedback, and professional development to team members to support skill growth and performance improvement.
  • Track and assess individual and team metrics, implementing improvements to boost efficiency and results.
  • Encourage a collaborative and motivated team atmosphere with a focus on accountability and engagement.
  • Act as the go-to expert for handling complex customer concerns and escalated issues.
  • Work closely with other departments to ensure efficient workflows and excellent customer experiences.
  • At least 12 years of experience in a leadership role within a contact center or customer service setting, ideally in the travel or airline industry.
  • Must be available to start immediately.
  • Work Setup & Schedule: Night shift, Onsite (McKinley West)

Core Responsibilities:

  • Oversee daily operations by scheduling shifts, assigning duties, and monitoring team performance.
  • Ensure adherence to company policies, safety standards, and regulatory requirements.
  • Streamline operational processes to eliminate inefficiencies and increase productivity.
  • Provide ongoing training and mentoring to enhance team capabilities and service quality.
  • Manage resources and budget allocations effectively.
  • Monitor KPIs and deliver performance reports to upper management.
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