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Open nowFirst seen 5 days ago

Call Center Sr. Executive - Process Training (MOA Pasay) - Hybrid

TASQ Staffing Solutions2,444 open roles

Where
Pasay City, Metro Manila, Philippines
Work mode
Hybrid
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Your applicationOpen nowCall Center Sr. Executive - Process Training (MOA Pasay) - HybridTASQ Staffing Solutions · Pasay City, Metro Manila, Philippines

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TASQ Staffing Solutions's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

About the job, Sr. Executive - Process Training (MOA Pasay) | Hybrid

Work Setup: Hybrid (MOA Pasay)

Work Schedule: Mid Shift

Requirements:

  • 2 years of experience in Training BPO
  • Good communication skills
  • Basic knowledge of MS Office MS Excel, PowerPoint, Word Doc, Outlook
  • Responsible for support for current new-hire training and then full facilitation of future new-hire training classes, reporting, and feedback to the agent.
  • At least 2nd Year College / 72 Units | Bachelor's Degree (Any course)
  • Basic knowledge of editing tools Adobe

Responsibilities:

  • Conduct New Hire training for the process based on the agenda
  • Create PKT (Process Knowledge Tests) to understand opportunities in Operations which will be the outcome of a TNA and action plans.
  • Create a Training Needs Analysis and create action plans based on TNA and opportunities to support operations.
  • Collaborate with the CE (Customer Experience), Quality Analyst and Pre-Process Training team in making suggestions in enhancing the training agenda.
  • Provide feedback to associates/trainees based on progress in training
  • Complete required reports for tracking and communicating training progress at different levels
  • Conduct coaching sessions for trainees and agents towards performance improvement.
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