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Open nowFirst seen 6 days ago

Call Center WFM Specialist (Alabang, Muntinlupa)

TASQ Staffing Solutions2,444 open roles

Where
Muntinlupa City, Metro Manila, Philippines
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Your applicationOpen nowCall Center WFM Specialist (Alabang, Muntinlupa)TASQ Staffing Solutions · Muntinlupa City, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TASQ Staffing Solutions's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 6 days ago

The posting

Job Overview: Process Specialist – Workforce Management (WFM)

Location: Fully Onsite (Alabang, Muntinlupa) | Schedule: Shifting

Core Responsibilities

  • Strategic Staffing: Develop forecasting and staffing models to ensure optimal headcount and operational efficiency.
  • Resource Management: Provide planning oversight for specific business units, balancing volume against available resources.
  • Stakeholder Collaboration: Partner with business leaders to anticipate upcoming projects or model changes that might impact staffing needs.
  • Data Analysis: Generate volume projections for contact centers and back-office departments.
  • Metric Monitoring: Regularly evaluate key drivers—including volume, AHT (Average Handle Time), shrinkage, and occupancy—against the original plan to recommend data-driven adjustments.

Candidate Requirements

  • Education: College degree in any field.
  • Experience: At least 3 years of WFM experience, ideally within a BPO or shared services environment.
  • Core Competencies: Proven background in forecasting, scheduling, capacity planning, and reporting.
  • Technical Proficiency: High level of expertise in MS Excel; familiarity with WFM tools (e.g., Verint, Genesys, IEX, or Aspect) is a significant advantage.
  • Availability: Must be ready to start immediately and be flexible with shifting schedules.

Note: Your resume must explicitly highlight your experience with RTA (Real-Time Adherence), Excel, forecasting, scheduling, and capacity planning.

Compensation & Perks

  • Health: HMO coverage for you and two dependents starting on your first day.
  • Bonuses: Quarterly performance-based incentives and a 15% night shift differential.
  • Time Off: 24 days of annual leave.
  • Growth: Clear pathways for professional advancement.
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