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Open nowFirst seen 5 days ago

Collections Team Lead (Biñan, Laguna) | Onsite

TASQ Staffing Solutions2,444 open roles

Where
Biñan, Laguna, Philippines
Work mode
On site
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Your applicationOpen nowCollections Team Lead (Biñan, Laguna) | OnsiteTASQ Staffing Solutions · Biñan, Laguna, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TASQ Staffing Solutions's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Work Setup: Onsite (Biñan, Laguna)

Work Schedule: Night shift schedule, Shifting, No fixed weekends off

Start Date: May 4, 2026

Qualifications:

  • Finished at least 2 years in college w/o back subjects
  • At least 2 years of experience in a BPO industry supervisory role for an outbound collections or blended (inbound/outbound and/or email) account

Required Experience:

  • Experience managing a team of 15 to 20 associates
  • Demonstrated skills in coaching, performance management, decision-making, delivering impactful results, and conducting effective interviews.
  • Outstanding verbal and written communication abilities that connect and inspire.
  • Availability to work a flexible schedule, including nights, weekends, and holidays, to meet dynamic business needs.
  • Tech-savvy with proficiency in email, MS Word, Excel, and key service systems to ensure seamless operations.

Duties and Responsibilities:

  • Lead the day-to-day operations of a dynamic centralized collection team, consisting of 15-25 collectors, managing accounts from early to late-stage delinquency.
  • Empower and inspire your team to consistently meet and exceed KPIs, drive revenue growth, maintain quality, ensure compliance, and uphold both client and company standards.
  • Provide impactful coaching and training through remote or side-by-side call monitoring, delivering constructive feedback that fosters continuous improvement.
  • Steer team performance focused on exceptional Customer Experience by closely monitoring calls, tracking Net Promoter Scores, and enforcing Quality Assurance standards.
  • Keep a keen eye on staffing levels and actively collaborate with Operations leadership to swiftly address any emerging trends or challenges.
  • Join us on client site visits and take on exciting responsibilities assigned by the Operations Manager or Director, contributing to our dynamic team environment.
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on TASQ Staffing Solutions's form

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  4. Every reply, sorted

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3×

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