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Open nowFirst seen 4 days ago

Contact Center Solutions Manager

TASQ Staffing Solutions2,444 open roles

Where
Makati, Metro Manila, Philippines
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Your applicationOpen nowContact Center Solutions ManagerTASQ Staffing Solutions · Makati, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TASQ Staffing Solutions's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Work Setup: Onsite

Shift: Shifting Schedule

Responsibilities:

  • RFP Analysis: Analyze RFPs to identify requirements, evaluation criteria, and potential challenges.
  • Solution Design: Develop tailored contact center solutions that address the specific needs and objectives of each RFP.
  • Proposal Development: Lead the creation of high-quality proposal documents, including executive summaries, solution overviews, service descriptions, and pricing structures. RFP Response Management: Oversee the entire RFP response process, from initial submission, solution read-out, bid defense to contract negotiations.
  • Win Strategy Development: Develop strategies to position the organization as the preferred vendor and increase the likelihood of winning RFPs.
  • Project Management: Oversee projects from inception to completion, ensuring successful delivery within budget and timeline.
  • Technology Expertise: Stay up to date with emerging technologies and their potential applications within varied contact center domains.

Qualifications:

  • Bachelor's degree in business administration, or a related field.
  • Advanced degree (MBA or MS) preferred.
  • Minimum 10 years of experience in the Contact Center industry, with 5 years in solutions role.
  • Proven track record of delivering successful contact center solutions and projects.
  • Strong understanding of contact center technology, services, operations, and best practices.
  • Excellent writing, communication and presentation skills.

Desired Skills:

  • Experience in developing RFP responses for large, complex projects.
  • Experience with contact center technologies and platforms (e.g., ACD, IVR, CRM).
  • Knowledge of customer experience metrics across channels in a contact center environment
  • Experience with Agile methodologies and project management tools.
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  1. A CV for this posting

    Written against TASQ Staffing Solutions's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on TASQ Staffing Solutions's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    TASQ Staffing Solutions's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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