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Open nowFirst seen 5 days ago

Contact Center Transformation Consulting Analyst – Amazon Connect | Manila

TASQ Staffing Solutions2,444 open roles

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Your applicationOpen nowContact Center Transformation Consulting Analyst – Amazon Connect | ManilaTASQ Staffing Solutions

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Job Details: You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.

Analyst / Consultant 2 – 9 years of experience

  • Engage with clients to conduct requirement workshops, analyze business processes, and translate needs into technical and functional designs.
  • Contribute to the design, configuration, and implementation of Amazon Connect–based contact center solutions across industries.
  • Design and implement contact flows, IVR logic, routing, and automation frameworks using Amazon Connect and AWS services such as Lambda, Lex, S3, DynamoDB, and CloudWatch.
  • Integrate Amazon Connect with enterprise systems such as Salesforce, ServiceNow, and chatbot/AI platforms through APIs or middleware.
  • Collaborate with solution architects and functional leads to define architecture blueprints, documentation, and implementation roadmaps.
  • Develop and present proofs of concept, demos, and accelerators to demonstrate value and differentiation in client engagements.
  • Support cloud transformation and journey-to-cloud initiatives for large contact center modernization programs.
  • Contribute to practice development by building reusable assets, accelerators, and sharing delivery best practices across the global network.

Bring your best skills forward to excel at the role:

  • Minimum 2 years of hands-on experience designing, configuring, and implementing Amazon Connect solutions.
  • Strong understanding of AWS Cloud services relevant to contact center solutions (Lambda, Lex, S3, DynamoDB, CloudWatch, IAM).
  • Knowledge of contact center technologies—IVR, ACD, CTI, call routing, and omnichannel capabilities. Experience integrating Amazon Connect with CRM or ITSM platforms such as Salesforce or ServiceNow via APIs or middleware.
  • Foundational knowledge of cloud security, networking, and identity management principles.
  • Strong analytical, problem-solving, and client-facing consulting skills.
  • Ability to work effectively in global, distributed, cross-functional teams.
  • AWS certifications (e.g., AWS Certified Cloud Practitioner or Solutions Architect – Associate) preferred.
  • Hands-on experience designing, configuring, and implementing Amazon Connect solutions.
  • Experience integrating Amazon Connect with CRM or ITSM platforms such as Salesforce or ServiceNow via APIs or middleware.

Whats in it for you?

  • An opportunity to work on transformative projects with key G2000 clients ·
  • Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
  • Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
  • Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
  • Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.
  • Open for cross-country relocation
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