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Open nowFirst seen 5 days ago

Customer Service Team Lead (Cebu) | Onsite

TASQ Staffing Solutions2,444 open roles

Where
Cebu City, Cebu, Philippines
Work mode
On site
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Your applicationOpen nowCustomer Service Team Lead (Cebu) | OnsiteTASQ Staffing Solutions · Cebu City, Cebu, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TASQ Staffing Solutions's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Work Setup: Onsite (Cebu)

Shift: No Fixed Schedule

Responsibilities:

  • Lead and inspire a team of Customer Service Representatives to deliver excellent levels of individual/team performance and customer satisfaction
  • Work closely with the team in achieving goals and targets
  • Conducts coaching and constant motivation to deliver targets
  • Hosting 1on 1's and team meetings
  • Keeping up to date with business development and new product lines
  • Manage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAs and sales quota
  • Ensure training and development plans are maintained for all team members
  • Manage the fair and consistent application of performance management and disciplinary measures as necessary
  • Support the Director of Customer Care to deliver business targets and objectives, and create a performance orientated culture

Qualifications:

  • Bachelors Degree or equivalent
  • At least 2 years of experience in a Team Lead/Supervisory Position doing People
  • Management, specifically in a Call Center/BPO Environment
  • Excellent leadership, coaching, people management and development
  • Excellent Communication Skills

Benefits:

  • Generous Paid Time Offs, including Holidays
  • HMO Health Insurance (Employee + 1 Free Dependent)
  • Clear pathways for career advancement within the company
  • Rewarding Salary Package
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on TASQ Staffing Solutions's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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