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Open nowFirst seen 5 days ago

Delivery Centre Leader (Hybrid, Dayshift) - Makati

TASQ Staffing Solutions2,444 open roles

Where
Makati, Metro Manila, Philippines
Work mode
Hybrid
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Your applicationOpen nowDelivery Centre Leader (Hybrid, Dayshift) - MakatiTASQ Staffing Solutions · Makati, Metro Manila, Philippines

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TASQ Staffing Solutions's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

About the job Delivery Centre Leader (Makati) | Hybrid

Work Schedule: Morning Shift

Work Setup: Hybrid (3x onsite per week) | Makati

Eligibility: Open to local and expat candidates currently residing in the Philippines

Key Responsibilities:

  • As Delivery Centre Head:
  • Serve as the face of the company in the Philippines for local community engagement, particularly in HR, recruitment, and employee value proposition initiatives.
  • Drive Centres culture and ensure alignment with broader company values and delivery standards.
  • Establish the Philippines Centre as the employer of choice for delivery and compliance professionals.
  • As Head of Delivery: Integrate Philippines Centre operations into the broader company framework, ensuring seamless service delivery of global and regional functions. Collaborate with the company and global/regional function leaders to develop and grow the Centres service offerings based on market needs. Drive strategic expansion including jurisdictional growth, team scale-up, delivery excellence, and client-centric innovation.
  • Strategic Focus Areas: Client Management: Oversee client transitions, solutioning, and project onboarding to the Centre. Sales Alignment: Represent the company in the Philippines in global and regional sales initiatives. Risk Management: Assess and escalate risks appropriately across delivery and support services. Process Excellence: Implement First Pass Yield, Lean, and Continuous Improvement methodologies to drive delivery innovation. Business Continuity: Maintain compliance with BCP and certifications like ISO/SOC through rigorous internal audits.

Required Qualifications & Experience:

  • Minimum 15 years of progressive experience in shared services, compliance, tax, process or technology delivery in a global environment.
  • Strong leadership track record, including managing large-scale teams across functions and geographies.
  • Proven success in team hiring, engagement, succession planning, and culture-building.
  • Experience managing risk, quality, and client satisfaction in a matrixed delivery organization.
  • Strong command of process excellence and continuous improvement methodologies (e.g., Lean, Six Sigma).
  • MBA, FP&A, or equivalent post-graduate education is preferred.
  • Excellent communication and collaboration skills across global stakeholders.
  • IT service delivery experience , strong in people leadership and experience in building / running a DC
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