Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 4 days ago

Helpdesk Customer Support - Operations Manager

TASQ Staffing Solutions2,444 open roles

Where
Taguig, Metro Manila, Philippines
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowHelpdesk Customer Support - Operations ManagerTASQ Staffing Solutions · Taguig, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TASQ Staffing Solutions's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Qualifications:

  • Bachelor's degree in Business, Marketing, Business, Information Technology, Computer Science, Software Engineering, Information Systems, or a related technical field.
  • At least 2 years of experience in customer or technical support, preferably in a digital advertising or BPO environment with experience in backend product support, ad tech engineering support, or technical integrations (BPO or SaaS support preferred).
  • Experienced in managing live chat and ticketing systems like Zendesk, Freshdesk, or Salesforce Service Cloud for efficient customer support.
  • Strong knowledge of digital advertising (CPC, CPM, targeting, conversion tracking) and proficient in SQL for data analysis and reporting.
  • Excellent communication skills and an analytical mindset to interpret campaign data and drive optimizations.
  • Adaptable to shift-based, fast-paced environments, consistently meeting performance goals.
  • Proficient with APIs, server-side event tracking, webhooks, SDKs, and Ads Manager or similar platforms for campaign management.
  • Skilled in reading/debugging API payloads (JSON/XML) and understanding marketing analytics, conversion tracking, and attribution models.
  • Strong problem-solving skills and effective collaboration with clients, engineering, and product teams.

Roles & Responsibilities:

  • Provide exceptional real-time support to advertisers through live chat, email, and ticketing platforms such as Zendesk and Salesforce.
  • Expertly manage complex customer inquiries within a fast-paced, high-volume call center setting.
  • Drive effective resolution of intermediate to advanced challenges involving campaign setup, ad performance, targeting, billing, and Pixel tracking.
  • Act as the go-to business contact and trusted process expert for campaign optimization and platform utilization.
  • Ensure meticulous case documentation, capturing every interaction, troubleshooting step, and resolution detail.
  • Support team leaders in exceeding SLAs related to response times, issue resolution, and overall customer satisfaction.
  • Lead and mentor junior staff, taking accountability for outstanding customer outcomes.
  • Communicate intricate product information clearly and confidently to stakeholders from diverse technical backgrounds.
  • Oversee short-term business operations and make informed decisions within your area of responsibility.
  • Continuously update and maintain an internal knowledge base filled with recurring cases and proven solutions.
  • Collaborate seamlessly with internal teams and external partners to enhance service quality and streamline processes.
  • Embrace a flexible schedule, working rotational shifts to support global teams across multiple time zones effectively.
  • Serve as a subject matter expert on processes and products to guarantee swift responses and issue resolution.
  • Lead specialized teams skilled in Pixel tracking, events API integration, SDK implementation, and data flow debugging.
  • Utilize advanced SQL query skills to analyze campaign performance, diagnose tracking issues, and extract insightful data.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against TASQ Staffing Solutions's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on TASQ Staffing Solutions's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    TASQ Staffing Solutions's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.