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Open nowFirst seen 5 days ago

Management Information Systems - Process Specialist (Pampanga)

TASQ Staffing Solutions2,444 open roles

Where
Angeles, Pampanga, Philippines
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Your applicationOpen nowManagement Information Systems - Process Specialist (Pampanga)TASQ Staffing Solutions · Angeles, Pampanga, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TASQ Staffing Solutions's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

TASQ is looking for a Senior Associate MIS/RTA in Clark, Pampanga. The screening interview will be done over the phone.

Benefits:

  • HMO coverage for the employee and two dependents starting Day 1
  • Quarterly performance bonuses
  • Excellent opportunities for career growth and development
  • 15% Night Differential
  • 15 days of paid leave annually

Qualifications:

  • Bachelor's degree in any field
  • At least 3 years of MIS/RTA experience, preferably within BPO or Shared Services
  • Exposure to Scheduling, Capacity Planning, Forecasting, and Reporting
  • Proficient in MIS Scheduling tools such as PowerBI, VBA, Macros, and Excel
  • Strong skills in MS Office tools, especially Excel
  • Demonstrates initiative, organization, and attention to detail
  • Flexible, able to follow instructions, and manage multiple tasks efficiently
  • Analytical mindset with sound decision-making skills; client-oriented
  • Excellent listening, empathy, rapport-building, and communication skills
  • Upholds high standards of ethics and integrity
  • Willing to work in shifts
  • Able to work onsite in Clark, Pampanga
  • Available to start immediately

Important: Please ensure your CV clearly details your experience with MIS/RTA, reporting via Excel or Power BI, forecasting, scheduling, and capacity planning, if applicable.

Responsibilities:

  • Develop and maintain forecast and staffing models to ensure optimal workforce staffing for business partners
  • Provide analytical support and insights for business initiatives and market conditions, offering strategic recommendations
  • Collaborate closely with business partners, proactively communicating trends, concerns, and data-driven suggestions
  • Identify upcoming initiatives or changes impacting volume and staffing needs, assessing how these will affect operational planning
  • Generate and update volume forecasts for inbound contact centers or processing departments using standard and advanced statistical techniques
  • Continuously monitor staffing drivers such as volume, handle time, shrinkage, and occupancy; advise the business on necessary adjustments
  • Build strong relationships with stakeholders and act as a trusted advisor for workforce planning
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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