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Open nowFirst seen 5 days ago

Operations Supervisor - Outbound Collections (Laguna) | Onsite

TASQ Staffing Solutions2,444 open roles

Where
Biñan, Laguna, Philippines
Work mode
On site
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Your applicationOpen nowOperations Supervisor - Outbound Collections (Laguna) | OnsiteTASQ Staffing Solutions · Biñan, Laguna, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TASQ Staffing Solutions's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Work Location: Southwoods, Laguna

Training Location: BGC, Taguig (2 weeks, candidate's expense)

Employment Type: Full-Time

Start Date: ASAP

Commission: Uncapped

HMO Coverage: Day 1

Responsibilities:

  • Supervise and coach a team of outbound collections agents to achieve performance targets.
  • Monitor calls and performance using speech analytics, side-by-side coaching, and quality scorecards.
  • Manage team scheduling, attendance, productivity, and PTO to maintain optimal staffing levels.
  • Drive adherence to client expectations and internal KPIs related to call quality, compliance, and revenue.
  • Collaborate with internal departments and leadership to implement process improvements.
  • Lead performance reviews and development plans to support agent growth and retention.
  • Analyze reports and implement action plans to address performance gaps.
  • Ensure compliance with collection regulations and company policies.
  • Participate in client visits, reporting, and business reviews as needed.

Qualifications:

  • Bachelors degree (4-year course) required
  • At least 3 years of experience as a supervisor in a BPO/Call Center environment
  • Must have direct experience in outbound collections
  • Strong understanding of collection laws (FDCPA, FCRA, HIPAA, etc.)
  • Solid leadership, coaching, and team development skills
  • Proficiency in MS Office tools (Excel, Word) and familiarity with CRM/call center systems
  • Knowledge of Philippine labor laws and BPO workforce practices
  • Excellent verbal and written communication skills

Work Conditions & Requirements:

  • Willing to undergo 2 weeks of in-person training in BGC, Taguig (candidate's expense)
  • Must be able to sit for extended periods and use standard office equipment
  • Able to communicate effectively with consumers, clients, and internal staff
  • Reasonable accommodations provided for qualified individuals with disabilities
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