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Open nowFirst seen 5 days ago

Quality Analyst - Retail Sales (Cebu) | Onsite

TASQ Staffing Solutions2,444 open roles

Where
Cebu City, Cebu, Philippines
Work mode
On site
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Your applicationOpen nowQuality Analyst - Retail Sales (Cebu) | OnsiteTASQ Staffing Solutions · Cebu City, Cebu, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TASQ Staffing Solutions's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

About the job: Quality Analyst - Retail Sales (Cebu) | Onsite

Nature Of the Account: Retail Sales

Start Date: ASAP

Type of Support: Voice

Work Arrangement: 100% Onsite (Cebu)

Shift Schedule | Rest Days: Night Shift

Educational Requirement: At least 2nd year completed

Work Experience:

  • 2 to 4 years of overall experience with 1 to 2 years experience in providing quality monitoring feedbacks in call centre sales domain

Essential Hiring Skills:

1. Ability to Mentor agents and give feedback of calls monitored 2. Act as a Subject Matter Specialist 3. Participate in teleconferences and meetings initiated by the customer 4. Take ownership of issues and escalations 5. Ability to plan, prioritize, organize and communicate with client

Responsibilities:

  • Monitoring and Evaluation: Listening to live, recorded, or side-by-side calls and reviewing other customer interactions (email, chat, social media) to assess agent performance against established scorecards or rubrics, evaluating demeanor, technical accuracy, customer service skills, and adherence to policies and procedures.
  • Data Analysis and Reporting: Analyzing call and interaction data to identify trends, performance gaps, and areas for improvement. This includes compiling and tracking performance metrics and preparing detailed reports for management.
  • Coaching and Feedback: Providing actionable feedback and coaching to call center agents based on quality monitoring findings to help them improve their performance and address specific areas for development.
  • Quality Improvement Initiatives: Collaborating with supervisors and management to develop and implement quality improvement initiatives, identify training needs, and assist in developing training programs.
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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

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  4. Every reply, sorted

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