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Open nowFirst seen 4 days ago

Quality Manager (Cebu) | Onsite

TASQ Staffing Solutions2,444 open roles

Where
Cebu, Philippines
Work mode
On site
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Your applicationOpen nowQuality Manager (Cebu) | OnsiteTASQ Staffing Solutions · Cebu, Philippines
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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Start Date: ASAP

Work Arrangement: 100% Onsite (Cebu)

Shift Schedule | Restdays: Night Shift – No fixed weekends off

Non-negotiable Qualifications:

  • Finished a Bachelor's Degree - Any Discipline
  • Experience in driving continuous improvement projects through six sigma with quantified benefits to customer
  • Minimum of 5 years of Quality Manager level experience in the BPO industry

Highly Preferred:

  • Lean Six Sigma - Green or Black Belt Certified or COPC (Customer Operations Performance Center) implementation leader

Principle Responsibilities:

  • Providing Team Leadership in the application of Lean & Six Sigma tools and Process Excellence methodology.
  • Team up with Operations and Functional units to uncover and eliminate process bottlenecks, perform thorough root cause analyses, and implement effective solutions.
  • Lead and oversee projects aimed at optimizing end-to-end processes, encompassing measurement system validation and comprehensive auditing.
  • Foster a culture of Process Excellence by aligning productivity enhancements closely with strategic business objectives.
  • Partner with Transition teams to analyze volumes, establish metric baselines, and set ambitious targets for new process rollouts.
  • Steer the drive for standardization while embracing and applying global best practices.
  • Deliver engaging Quality Awareness training sessions and mentor project teams to successfully achieve certification and continuous improvement goals.
  • Manage impactful projects that transform business operations and spearhead the deployment of digital initiatives for enhanced performance.

Critical Skills Required:

  • Proven leadership in quality control and improvement projects in fast-paced, dynamic environments.
  • Strong collaboration skills across diverse teams for impactful outcomes.
  • Adaptable and resilient in evolving global team settings.
  • Expert in Excel (PivotTables, Charts, Statistical functions) for data-driven decisions.
  • Skilled in analyzing complex processes to implement regional and global business improvements.
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