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Open nowFirst seen 4 days ago

Quality Manager | Shifting Schedule | Onsite | Alabang

TASQ Staffing Solutions2,444 open roles

Where
Muntinlupa, Metro Manila, Philippines
Work mode
On site
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Your applicationOpen nowQuality Manager | Shifting Schedule | Onsite | AlabangTASQ Staffing Solutions · Muntinlupa, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TASQ Staffing Solutions's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Work Setup: Alabang, Onsite, Shifting Schedules

Responsibilities:

  • Financial Assessments and revenue health.
  • Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around them
  • Process Control & Verification: Deploy and Monitor process verification methods (Transaction Monitoring). Establish control measures in the processes to achieve process stability and consistent delivery. Establish Quality measurement methods and ensure scores are improved.
  • Client Management Relationship: Participate in engagement reviews with clients to provide quality specific performance reports. Analyze customer complaints, conduct root cause analysis take corrective actions.
  • Process Institutionalization: Conduct engagement specific verification audits to identify gaps with respect to QMS. Raise and follow up on closure of CARs
  • Change Management: Address issues at engagement level while implementing the changes and ensure that changes are being sustained over a period of time

Requirements:

  • Bachelor's degree graduate, any field.
  • Professional experience in Leadership in Quality Dept in a shared service or BPO environment.
  • Minimum of 6 to 8 years in the BPO industry and within the quality assurance team
  • Must have at least 5 years of leadership experience
  • Excellent interpersonal, communication and analytical skills.
  • Six Sigma Green Belt, Lean certification and/or ISO is required.
  • Ability to multi-task in a fast-paced environment and must be willing to work on shifting schedules and be assigned to work onsite in Alabang.

Certifications & Competence:

  • Must be a Green Belt Lean Six Sigma Certified.
  • Trained in Black Belt Certification is a plus.
  • ISO 9001 Exposure
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on TASQ Staffing Solutions's form

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  4. Every reply, sorted

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3×

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

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