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Open nowFirst seen 4 days ago

RTA / WFM

TASQ Staffing Solutions2,444 open roles

Where
Angeles, Pampanga, Philippines
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Your applicationOpen nowRTA / WFMTASQ Staffing Solutions · Angeles, Pampanga, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TASQ Staffing Solutions's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 4 days ago

The posting

Location: Clark, Pampanga (Onsite)

Employment Type: Full-Time

Start Date: ASAP

About the Role:

We are seeking an experienced RTA / WFM to join our team in Clark, Pampanga. This role requires a data-driven individual with a strong background in workforce management, including scheduling, forecasting, capacity planning, and reporting. The ideal candidate must be comfortable working onsite and in a fast-paced, shifting-schedule environment.

Key Responsibilities:

  • Create accurate forecast and staffing models to ensure optimal workforce management.
  • Monitor and analyze staffing levels, scheduling trends, and operational KPIs to identify variances and recommend solutions.
  • Support business initiatives with data-driven analysis and actionable insights.
  • Partner closely with operational leaders and stakeholders to understand and plan for upcoming changes or initiatives impacting staffing and workload.
  • Generate volume forecasts for inbound contact centers and processing teams using advanced statistical techniques.
  • Maintain and refine forecasting and reporting models, ensuring alignment with business needs and service level targets.
  • Monitor key WFM metrics such as handle time, volume, shrinkage, and occupancy, and raise flags or suggest actions when trends deviate from targets.
  • Utilize tools such as Power BI, Excel (VBA, Macros), and other scheduling software to generate reports and automate processes.

Qualifications:

  • Bachelor's degree in any field
  • Minimum of 3 years experience in WFM/RTA, preferably in a BPO or Shared Services environment
  • Proven experience with scheduling, capacity planning, forecasting, and reporting
  • Proficient in MS Excel (advanced functions, VBA, Macros); exposure to Power BI and other WFM tools is a strong advantage
  • Excellent analytical, communication, and organizational skills
  • Willing to work in shifting schedules
  • Must be amenable to work onsite in Clark, Pampanga
  • Must be available to start immediately

What We Offer:

  • HMO coverage for employee and 2 dependents starting Day 1
  • Quarterly performance bonuses
  • Outstanding career development and growth opportunities
  • 15% night differential
  • 24 paid leaves annually
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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on TASQ Staffing Solutions's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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