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Open nowFirst seen 5 days ago

Senior Group Lead - Travel - Cebu

TASQ Staffing Solutions2,444 open roles

Where
Cebu City, Cebu, Philippines
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Your applicationOpen nowSenior Group Lead - Travel - CebuTASQ Staffing Solutions · Cebu City, Cebu, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TASQ Staffing Solutions's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

TASQ is urgently seeking an on-site Senior Group Lead - Travel Support in Cebu. The pre-screening interview will be conducted over the phone.

**Position Overview: Senior Group Lead (Cebu)**

**Work Arrangement:** Onsite

**Shift Schedule:** 24/7

**Responsibilities:**

- Manage a team of Team Leaders (TLs).

- Maintain various metrics as defined by the client.

- Independently address customer care issues, assist customers in problem-solving, provide resolutions, coordinate escalations, and assess customer needs.

- Motivate the team through effective management, career development, and the implementation of reporting mechanisms.

- Serve as the liaison with other company departments that impact technical support, engaging in one-on-one relationship management.

- Analyze reports, including process dashboards and team performance reports, and initiate appropriate action plans and training sessions.

- Oversee team attendance and attendance incentives, manage shift-level projects and initiatives, and handle the administrative responsibilities of the group/shift.

- Mentor and support new hires.

**Qualifications:**

- Graduate in any field.

- 4-6 years of relevant work experience.

- Proficient in computer skills, including MS Office, operating systems, internet services, and online tools.

- Strong verbal and written communication as well as presentation skills.

- Good interpersonal skills and people management abilities with a solid problem-solving approach.

- In-depth knowledge of service procedures.

- Strong analytical skills for Management Information Systems (MIS), data analysis, and reporting to both internal and external customers.

- Ability to exercise managerial judgment and serve as a mentor.

- Proven customer service skills.

- Leadership abilities.

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  1. A CV for this posting

    Written against TASQ Staffing Solutions's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on TASQ Staffing Solutions's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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