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Open nowFirst seen 5 days ago

Service Delivery Manager (BGC Taguig) | Onsite

TASQ Staffing Solutions2,444 open roles

Where
Taguig, Metro Manila, Philippines
Work mode
On site
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Your applicationOpen nowService Delivery Manager (BGC Taguig) | OnsiteTASQ Staffing Solutions · Taguig, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TASQ Staffing Solutions's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

About the job: Service Delivery Manager (BGC Taguig) | Onsite

Work Setup: 100% onsite

Location: BGC Taguig

Schedule: 6am-3pm

NON-NEGOTIABLE REQUIREMENTS:

  • At least 3 years leadership experience
  • Very good communication skills
  • Very good leadership skills
  • Very good technical knowledge
  • Must have experience with B2B Service Delivery Management, Telco account

Responsibilities:

  • Leadership & People Management
  • Team Leadership: Leading and managing teams responsible for both fixed and mobile services.
  • Performance Oversight: Setting KPIs (Key Performance Indicators), monitoring performance, and conducting regular 1:1s, performance reviews, and succession planning.
  • Operational Execution & Risk Management
  • End-to-End Fulfillment: Overseeing the order fulfillment process for both fixed services and mobile transitions, ensuring timely delivery according to contractual SLAs (Service Level Agreements).
  • Escalation and Analysis: Monitoring daily operations, acting as the final escalation point, and performing root cause analysis on obstacles to execute corrective activities.
  • Stakeholder & Vendor Coordination
  • Coordination: Maintaining strong relationships with customers, vendors, internal stakeholders (like sales and account teams) and third-party providers.
  • Communication: Acting as the escalation point for all stakeholders and translating complex concepts concisely for senior management
  • Reporting & Continuous Improvement
  • KPI Reporting: Monitoring and reporting on core metrics like OTP (On-Time Performance), Cycle Time, NPS (Net Promoter Score), Rework, and Productivity.
  • Strategic Improvement: Leading strategic initiatives, conducting regular retrospectives and process reviews, and developing quality assurance frameworks to enhance service quality and operational efficiency
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

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