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Open nowFirst seen 5 days ago

ServiceNow Functional Consultant/Business Analyst (Makati) | Hybrid

TASQ Staffing Solutions2,444 open roles

Where
Makati City, Metro Manila, Philippines
Work mode
Hybrid
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Your applicationOpen nowServiceNow Functional Consultant/Business Analyst (Makati) | HybridTASQ Staffing Solutions · Makati City, Metro Manila, Philippines

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TASQ Staffing Solutions's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

About the job: ServiceNow Functional Consultant/Business Analyst (Makati) | Hybrid

Work Schedule: Morning Shift

Work Setup: Hybrid (3x onsite per week) | Makati

Eligibility: Open to local and expat candidates currently residing in the Philippines

Responsibilities:

  • Requirements Gathering and Analysis: Collaborate with ADNOC's business and IT stakeholders to elicit, document, and analyze functional and non-functional requirements for ServiceNow modules, translating them into effective configurations and workflows.
  • Process Design and Optimization: Assess and optimize business processes (e.g., incident management, service requests, employee onboarding, risk assessments) to leverage ServiceNow's out-of-the-box (OOB) capabilities, improving efficiency and user experience.
  • Solution Configuration: Configure ServiceNow modules (ITxM, CSM, HRSD, IRM, SecOps, SPM) to meet business needs, including workflows, forms, reports, and self-service portals, with minimal customization.
  • Operational Support: Support daily managed services operations, including incident resolution, service request fulfillment, and change management, ensuring adherence to SLAs (e.g., 4-hour incident resolution, 99.9% uptime).
  • Enhancement Delivery: Design and implement enhancements to ServiceNow functionalities, such as new workflows, dashboards, or knowledge articles, to address evolving business requirements.

Requirements:

  • Bachelor's degree in business administration, computer science, information technology, or a related field (or equivalent experience).
  • 3+ years of experience as a functional consultant or business analyst in ServiceNow implementations or managed services, with hands-on experience in ITxM, CSM, HRSD, IRM, SecOps, or SPM modules.
  • Proven experience in gathering requirements, designing processes, and configuring ServiceNow solutions in enterprise environments.
  • Familiarity with operational support tasks, such as incident resolution, service request fulfillment, and knowledge base maintenance.
  • Experience with integrations involving enterprise systems (e.g., SAP, Active Directory, or similar platforms).
  • Knowledge of regulatory compliance requirements (e.g., GDPR, AML) in IT service delivery.

Certifications:

  • ServiceNow Certified System Administrator (mandatory).
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