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Open nowFirst seen 5 days ago

Spanish Financial BPO Team Lead - Taguig

TASQ Staffing Solutions2,444 open roles

Where
Taguig, Metro Manila, Philippines
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Your applicationOpen nowSpanish Financial BPO Team Lead - TaguigTASQ Staffing Solutions · Taguig, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TASQ Staffing Solutions's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

TASQ is hiring a team leader for our Spanish financial account.

**Benefits:**

- HMO (HMO) coverage for the employee and 2 dependents from day one.

- 24 leave days per year.

- Quarterly performance bonuses.

- Excellent career development opportunities.

**Position:** Spanish Team Leader (BGC)

**Key Qualifications:**

- Willingness to work in shifting schedules.

- Must be available for on-site work in BGC, Taguig.

- Ability to start immediately.

**Requirements:**

- A minimum of 4 years of customer service experience in the BPO/BPM industry.

- Bachelors degree in any field.

- At least B2 Level Spanish proficiency according to CEFR or Berlitz standards.

- Previous experience as a team lead for Spanish-speaking agents handling voice interactions (inbound or outbound calls).

- Over 2 years in leadership roles.

**Job Responsibilities:**

- Manage teams effectively by handling tasks such as resource planning, career development, performance management, and attrition management.

- Provide coaching and support to team members, helping to bridge knowledge gaps and address skill and motivation issues.

- Address user/customer escalations and develop action plans to resolve any concerns, taking ownership until resolution.

- Regularly implement and oversee internal and external governance.

- Keep the team updated with the latest process changes and individual/team targets.

- Identify opportunities for process improvement and mentor team members in implementing improvement ideas/Six Sigma/lean projects.

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  1. A CV for this posting

    Written against TASQ Staffing Solutions's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on TASQ Staffing Solutions's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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