Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowFirst seen 6 days ago

Team Lead - CS Fraud (BGC Taguig) | Onsite

TASQ Staffing Solutions2,444 open roles

Where
Taguig, Metro Manila, Philippines
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTeam Lead - CS Fraud (BGC Taguig) | OnsiteTASQ Staffing Solutions · Taguig, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TASQ Staffing Solutions's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 6 days ago

The posting

Requirements:

  • Minimum 4 years of voice BPO experience in Fraud Contact Center, Fraud & Non-Fraud Investigations
  • Required financial/fraud voice background
  • Bachelors degree in any course
  • A minimum of 3 years in the role of a Team Leader must have handled a team of voice agents
  • Amenable to work in shifting schedules.
  • Amenable to work onsite (BGC Taguig)
  • Able to start ASAP.

General Responsibilities:

Operations Supervision:

  • Oversee daily team activities to ensure adherence to the companys code of conduct, SOPs, and operational models.
  • Monitor team attendance, schedule adherence, task completion, and service delivery to drive consistency and accountability.
  • Serve as the primary communication bridge between management and frontline agents.

Performance Management

  • Track, analyze, and manage individual and team performance against defined KPIs (AHT, CSAT, FCR, etc.).
  • Provide regular coaching, performance feedback, and structured reviews to team members.
  • Identify performance trends and implement action plans to address gaps or underperformance.

People Development & Engagement:

  • Mentor, motivate, and groom team members by addressing both skill and will gaps.
  • Facilitate learning through process updates, refreshers, and targeted coaching sessions.
  • Support career planning and succession development through ongoing talent assessments and upskilling initiatives.

Governance & Client Interaction:

  • Conduct internal and external governance reviews to share performance updates and improvement plans.
  • Coordinate with operations managers to align on resources, training needs, and support systems for seamless delivery.
  • Ensure high levels of service quality and compliance in accordance with contractual obligations.

Process Improvement:

  • Promote and implement process improvement ideas using Lean/Six Sigma methodology.
  • Collaborate with quality and training functions to close knowledge gaps and drive operational excellence.

General Knowledge & Skills:

  • In-depth understanding of the respective LOB (viz., Customer Care, Fraud Contact Center, Fraud & Non-Fraud Investigations, Collections) voice operations.
  • Proven ability to manage and coach teams in a BPO setup.
  • Strong communication, decision-making, and analytical skills.
  • Passion for customer service and team development.

Benefits:

  • HMO for Employee and 2 Dependents (On Day 1)
  • Quarterly performance bonus
  • Outstanding career development opportunities
  • 24 Leaves Annually
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against TASQ Staffing Solutions's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on TASQ Staffing Solutions's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    TASQ Staffing Solutions's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.