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Open nowFirst seen 4 days ago

TL Retail (Onsite: Cebu)

TASQ Staffing Solutions2,444 open roles

Where
Cebu, Philippines
Work mode
On site
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Your applicationOpen nowTL Retail (Onsite: Cebu)TASQ Staffing Solutions · Cebu, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on TASQ Staffing Solutions's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Job Description:

  • Responsible for supervising and directing all customer experience and support services activities within their functional area.
  • Produce, monitor, and evaluate accurate and actionable daily, monthly, quarterly KPI reporting to manager.
  • Support customer retention and the building out the store sales strategy.
  • Disseminate sales and marketing information regarding products and services to appropriate team members.
  • Ensures customers are promptly, courteously, and professionally served and their questions and problems effectively resolved.
  • Execute training and maintain department and cross functional process workflows and documentation providing best-in-class customer experience satisfaction.
  • Execute technical support services and ensures resolution of customer complaints in a timely, professional manner.
  • Responsible for execution of customer communication for distribution center changes, routing changes, product availability and recalls.
  • Responsible for directing, developing, and appraising associate performance.
  • Analysis of reports including process dashboard and team performance reports
  • Attend business meeting as needed.

Job Requirements:

  • Preferably bachelor's degree in business or related field preferred, or an equivalent combination of experience and training
  • At least 2 years customer service supervisory experience in Retail Processes.
  • Understanding and knowledge of products.
  • Excellent working knowledge of computer i.e, MS-Office, Operating Systems, Excel & Outlook management.
  • Excellent verbal and written communication skills & presentation skills
  • Good interpersonal & people management skills with good problem-solving approach.
  • Expert knowledge of invoicing is a key requirement of this role
  • Good analytical skills for MIS, number crunching & reporting to internal & external customers.
  • Ability to exercise managerial judgement and perform as a mentor
  • Knowledge of Voice reporting systems is mandatory.
  • Familiarity with order management, operations, Inventory Planning & supply and demand procedures
  • Background in consumer/retail, call management systems and/or customer relationship management preferred.

Skills/Abilities:

  • Strong leadership abilities with the ability to train, coach and motivate others.
  • Excellent communication skills
  • Strong attention to detail
  • Comfortable in highly open, dynamic and collaborative company culture.
  • Ability to work in a fast-paced, team environment.
  • Demonstrated ability to problem solve and set priorities.
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One press. We do the rest.

  1. A CV for this posting

    Written against TASQ Staffing Solutions's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on TASQ Staffing Solutions's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    TASQ Staffing Solutions's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

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