The posting
We have a new Vietnamese bilingual customer service representative job in Taguig City.
This job would be on shifting schedules.
The starting date for the job would be November 11, 2025.
Benefits: HMO from Day 1, plus HMO Coverage for your dependents Paid Leaves Training and learning development programs Pioneer team, Career advancement
Qualifications:
- Proficiency in Vietnamese and English in listening, reading, writing, and speaking (B2-level or higher)
- Minimum 2 years in College
- Preferably with at least 1-year BPO experience/CSR Background or (for the Quezon City branch: at least 1-2 years of TSR/IT Helpdesk experience)
- No BPO experience are welcome to apply
- Applicants must be Filipino citizens, permanent visa holders, or at least with a valid work visa.
Customer Service Representatives assist customers with their concerns, understanding their problems and providing solutions through calls, chats, and/or emails (depending on the needs of the LOB). Responsible for servicing the needs and concerns of customers Adhere to processes and policies implemented by the company and the client Identify customers needs, clarify information, and provide the correct solutions Build rapport and engage customers by going the extra mile Ensure proper documentation and manage productivity Understand set targets and take the necessary steps to ensure that they are met.



