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Open nowPosted 176 days ago

客服培训与质检专员（中英双语）

tigertech/index54 open roles

Where
Beijing, Chinese Mainland
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Your applicationOpen now客服培训与质检专员（中英双语）tigertech/index · Beijing, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on tigertech/index's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 176 days ago

The posting

1、服务质量监控与改进:负责客服全渠道（在线、邮件、电话等）服务质量检查、评分与复盘分析;识别服务流程中的共性问题,推动制定改进方案，提升整体服务质量与用户体验； 2、知识库体系运营与优化:维护并优化客服知识库,包括FAQ、操作指南、话术模板等内容的更新与管理;推动知识标准化,提升客服团队问题响应效率与一致性； 3、中英双语内容管理:撰写、审核并持续更新中英文知识文档、质检标准与培训材料;支持客服团队日常业务与跨海外团队协作中的语言与内容需求； 4、培训与能力提升:可独立开展内部培训（如各项业务培训、软技能培训、服务话术培训等);结合质检数据与人员表现，制定能力提升方案，持续优化质检与培训体系;

1、本科及以上学历,有过往岗位经验者优先； 2、具备1年以上英文客服经验,累计3年以上客服培训、知识库运营或质检相关经验； 3、英语可作为工作语言,具备中英文双语质检、文档撰写及培训能力； 4、良好的沟通表达能力，思维逻辑性强,具备基础数据分析及问题解决能力； 5、熟练使用办公软件,工作严谨,具备良好的团队协作与沟通能力。

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