The posting
Our client is an international clearance company with over 18 years of experience. They offer solutions to business owners from 27 countries to capitalize on their unsold stocks (short expiry date products, end-of-line stock, past collections, canceled orders, etc.).
Their purpose is to connect happy customers with great bargains by selling excess stock from businesses while supporting our teams' success. Through these efforts, they contribute to building a more sustainable global economy.
JOB SCOPE
The position holder has the role to coordinate the Management Control department. He/she ensures the implementation of the business strategy in the department at a multi-site level, efficiently organizes resources and portfolio of analyzes / reports, strengthens the collaborative relationship with management and operational committees, ensuring customer service at high quality standards.
POSITIONS KEY RESPONSIBILITIES
Operational Responsibilities:
- Coordinates the Management Control department at multi-site level;
- Monitors quantitative and qualitative targets for the coordinated teams;
- Tracks monthly key performance indicators for subordinate managers ensuring delivery of high quality service standards;
- Ensures that all managerial activities are completed within the deadlines set on each team;
- Ensures and monitors know-how transfers according to the business strategies defined by the Board;
- Collaborates frequently with managers/team leaders and ensures that they anticipate possible variations in workload, implementing with them specific actions to solve problems;
- Ensures compliance with established procedures and strategies in each subordinate team;
- Informs Management in case of deviations from the business strategy, bottlenecks in activity or points of fragility in various teams and proposes actions for solution;
- Coordinates and mediates meetings/appointments with managers/team leaders on various topics of interest;
- Process improvement: successfully implements organizational changes with operational impact, collaborates effectively with managers/leaders or stakeholders to overcome obstacles;
- Generates ideas and solutions for efficiency, strategically aligned with business objectives; Analyzes and validates improvement proposals proposed by managers, team leaders and operations;
- Ensures the long-term vision is applied to all aspects of the operational workflow: clarifies the vision by explaining how it will impact team and individual success and works directly with managers to implement action plans;
- Establishes an organizational environment and climate that fully supports the vision by integrating and coordinating meaningful team activities.
Financial Responsibilities:
- Tracks the monthly budget and make sure it fits in the budget.
Client Management Responsibilities:
- Maintains contact with the client and other services, ensures that the quality level is respected on each subordinate team;
- Mediates difficulties or conflicts with internal/external clients;
- Strengthen business partnerships with internal/external clients.
Reporting Responsibilities:
- Analyzes department results, prepares and validates reports and work strategies;
- Upon request, sends reports to Management with information on: monthly planning of team activities, meeting deadlines, monthly KPIs, operational or management difficulties, various news.
Team Management Responsibilities:
- Provides assistance, support and coaching to subordinate managers/team leaders, pursuing growth in competence and achieving maximum potential;
- Participates in the recruitment and selection process, ensuring that teams are fully staffed and performing;
- Validates with the Management and the client the structure of the subordinate teams;
- Conveys the company's vision (strategic axes and development objectives);
- Organizes and facilitates group activities when appropriate;
- Promotes cooperation within teams, anticipates operational challenges and intervenes in alert/crisis situations by implementing solutions;
- Acts as a role model in promoting team cooperation and facilitates continuous learning;
- Deals effectively with the managers he/she coordinates, facilitates and mediates antagonistic, critical or ambiguous situations arising in various teams;
- Mentors and coaches managers/team leaders in conflict management and resolution and implements win-win solutions;
- Supports the performance improvement of subordinate employees and encourages the professional development of each employee;
- Regularly evaluates the performance of managers/team leaders, proposes and implements individual development plans and applies methods and tools to improve results and current processes;
- Responsible for knowledge, application and implementation of HR tools (CUBE performance appraisals, career plans, competency development plans and team management decisions, regular update of the organization chart, data populating internal HR systems (UCMS, Who is Who account, business contacts), involvement in company promoted events when required.
Decision Making Responsibilities:
- Makes critical operational decisions in a timely manner with limited information and short lead times;
- Independently makes decisions that have a significant impact on the operational efficiency and performance of the team he/she leads;
- Supports the application of new ways of thinking about problems and encourages innovative solutions and ideas from team members;
- Acts and intervenes quickly and efficiently to solve managerial or operational problems.
KEY PERFORMANCE INDICATORS
The direct manager communicates monthly, quarterly and annual the key performance indicators to the employee.
Operational KPIs:
- 100% KPI fulfilment for each manager/team leader/ subordinate team;
- 100% compliance with deadlines;
- Number of recurring reports delivered;
- Quality of reports delivered / 0 errors recorded;
- Number of requests for new reports requested;
- New reports transferred
- Number of new reports developed;
- Automation in progress / Number of hours gained through automation;
- Respect the multisite department budget.
Client and Suppliers KPIs:
- Internal client satisfaction; clients feedback.
People Management KPIs:
- Provides 100% management for the efficient functioning of the team (recruitment, support, additional resources, etc.);
- Maximum 3% staff fluctuation / loss of high performing employees (talent);
- Team Performance Management / Competency Development Plan - increase team productivity by developing key competencies, with managerial decision making at 3 months intervals for low performing contributors (operational positions);
- Successful Mercato (when appropriate, facilitates transfer to cross-cutting projects).
JOB REQUIREMENTS
Compliance with Companys Internal policies, regulations and working procedures:
- Employee will rigorously follow companys Internal policies and working procedures, as regularly communicated and/or available on companys intranet/website and OBSYS application.
- Employee will comply with companys Internal regulation and Individual Employment Contract.
University degree/Foreign languages/Technical expertise:
- Education level: University Degree, Finance and Economics studies.
- Languages: French - minimum B2 or English - minimum B2.
- Technical skills: Microsoft Office (Excel - advanced, Word, Power Point), Outlook Mail.
- Software used: SAP, TM1, Cognos, UCMS, eManage;
- Solid knowledge of financial analysis, budgeting and performance indicators.
Experience:
- > 5 years in a team management position in the financial field.
Core competencies:
- Business orientation / Understanding of business operations / Compliance with strategies
- Communication skills;
- Leadership;
- Managerial courage;
- Ability to receive and provide feedback;
- Team mentoring and skills development;
- Planning and organization / Meeting deadlines;
- Time management / Ability to prioritize activities;
- Involvement in continuous improvement of internal processes;
- Collaboration with clients and suppliers / Client oriented;
- Results oriented / Perseverance in achieving results;
- Positive behaviour and attitude;
- Self-management (emotional control);
- Analysis and synthesis;
- Attention to detail;
- Numerical competence;
- Adaptability / Flexibility and adaptability to organizational changes;
- Diplomacy;
- Delegation;
- Ability to alert and estimate risks;
- Problem solving;
- Taking responsibility for decisions / Objectivity;
- Innovative thinking and focus on solutions;
- Recruitment skills and attracting talents;
- Teamwork.
