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Open nowFirst seen 4 days ago

Client Support & Digital Marketing Strategic Partner (DT)

Unique Genius49 open roles

Where
Remote
Work mode
Remote
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Your applicationOpen nowClient Support & Digital Marketing Strategic Partner (DT)Unique Genius · Remote

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Job Description: Client Support & Digital Marketing Strategic Partner

Client Industry: Creative / Web Design & Digital Services Agency

About the Role

Our client is a US-based creative agency serving businesses with websites, social media, and event promotion. The owner and creative director are currently carrying the day-to-day operational load themselves — and it's pulling them away from high-value creative and strategic work.

We're looking for a Strategic Partner who can own client-facing communication, content coordination, minor website updates, and social media execution — creating a smoother, more organized experience for the agency's clients while giving the leadership team their time back.

This is a role for someone who thrives on being the reliable, organized backbone of a creative operation: the person clients trust to respond, follow up, and keep things moving.

Core Outcomes You'll Own

  1. Free up the owner and creative director by taking over recurring operational and client-facing tasks
  2. Deliver a smoother, more organized client experience through consistent communication and follow-through
  3. Provide dependable day-to-day operational support the team can build around

Primary Responsibilities

Client Communication (Front-of-House)

  • Handle ongoing client correspondence, follow-ups, and status updates
  • Help manage client expectations — proactively communicating timelines, next steps, and what's needed from them
  • Serve as a warm, professional first point of contact for client requests

Content Gathering & Coordination

  • Collect content and assets from clients (copy, images, logos, event details) for:Website builds and updates Social media campaigns Event promotions
  • Chase down missing assets and keep projects unblocked

Website Support

  • Make small, routine website changes and updates (full training and video walkthroughs provided)
  • Handle minor edits so the owner isn't spending his day on small fixes

Social Media Management

  • Post and schedule content across Facebook/Meta and other platforms
  • Support promotion of upcoming client events
  • Assist with Meta Business Suite and basic ads tooling

Tools & Systems

You should be comfortable with — or genuinely eager to learn — the following:

  • Custom CRM and project management software (client's in-house system; training provided)
  • Mailchimp — mass newsletters and email campaigns
  • Facebook / Meta — including Meta Business Suite and Ads tools
  • Repair Shopper — used for in-house project management
  • General AI tools — comfort using AI to work faster and smarter

Work Environment & Security

This client takes data security and access management seriously. As part of this role, you'll work within:

  • Monitoring software installed on your work computer
  • LastPass-managed access — credentials are provisioned and revoked by the client; no direct password ownership

This is a standard, professional setup — and it protects you as much as the client. Candidates must be fully comfortable with these arrangements.

Who We're Looking For

  • High trustworthiness and integrity — this is non-negotiable. You handle client access, paid tools, and business systems with complete transparency and care
  • Strong written English — polished, warm, professional client communication
  • Organized and proactive — you follow up without being asked and never let things fall through the cracks
  • Tech-adaptable — you pick up new platforms quickly and aren't intimidated by custom systems
  • Detail-oriented — small website edits and client updates done right the first time
  • Reliable and consistent — the client needs someone they can count on every single day

Nice to Have

  • Prior experience supporting a creative, web design, or marketing agency
  • Familiarity with website CMS platforms (WordPress or similar)
  • Experience running or supporting Meta ad campaigns
  • Basic graphic design sensibility (Canva-level is fine)

Why This Role

  • Full-time, stable engagement with a client who is actively investing in the right long-term partner
  • Direct training from the business owner — including video walkthroughs for all technical tasks
  • Real ownership: you're not a task-taker, you're the operational backbone of a growing agency
  • Variety: client communication, content, web, and social — no two days identical
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