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Open nowFirst seen 2 hours ago

Service Center Technician

University of Detroit Mercy39 open roles

Where
Colchester, VT, USA
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Your applicationOpen nowService Center TechnicianUniversity of Detroit Mercy · Colchester, VT, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on University of Detroit Mercy's own form.

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The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. University of Detroit Mercy postings stay open a median of 7 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: first seen 2 hours ago

University of Detroit Mercy median: 7 days open

The posting

Position Classification

FT Admin

Position Summary

The Service Center Technician reports to the Dental Clinic IT Director and is responsible for providing technical service, support and maintenance to the client based systems within the School of Dentistry. In this very service oriented role, the technician provides the first level of support to the community of users.

This position requires the ability to perform desktop maintenance. In addition experience in technical support and the training in the operation of the dental school’s computer hardware is required. An understanding of software installation and software/hardware network troubleshooting is necessary.

Essential Duties and Responsibilities

  • Receive, log and track problems, support-requests, enhancement-requests and service-inquiry calls from users.
  • Troubleshoot user problems with the electronic patient management system and related systems.
  • Provide hardware, networking and software support for computers by following policies and procedures related to how problems are documented and corrected.
  • Report progress toward resolution and current ticket status to the end-user and Senior Systems and Service Center Manager within the timeframe established by the department.
  • Ensure acceptance of resolutions and end-user satisfaction by resolving issues within acceptable timeframe established by the department.
  • Escalate issues as necessary to level 2 support.
  • Inventory and install new computer software, hardware, and peripheral equipment including desktop, notebook and tablet computers within the School of Dentistry.
  • Support training and author documentation for users.
  • Provide onsite support for classroom technologies.
  • Other duties as assigned by the Senior Systems and Service Center Manager.

Minimum Qualifications

Education - A two-year college degree or completion of a specialized course of study at a business or trade school or 18 months to four years of work experience in a related field.

Employment - Two years to five years (Equivalent combination of education and employment).

Knowledge, Skills, and Abilities

Ability to work well in a team environment as well on an individual basis

  • Excellent problem solving skills
  • The ability to organize complex information into an understandable format and convey that information to people with no technical knowledge.
  • Prior experience providing support to end-users.
  • Strong technical writing skills including technical diagramming using flowcharts, data flow diagrams and other applicable documentation methods.
  • Experience with many diverse hardware, software and operating system environments.
  • Willingness to learn.
  • Strict attention to detail, responsiveness when unexpected down-time occurs and commitment to ensuring user base receives optimal uptime of computer systems.
  • A commitment to the highest ethical standards in IT us.

Physical Requirements

Job requires repetitive lifting of light weight objects with frequent bending and stooping, or repetitively lift average weight objects where frequent bending or stooping alternates with lighter activities. Occasionally lifts heavy objects (over 50 pounds).

Work Environment

Regular exposure to favorable conditions such as those found in a normal office.

Licenses/Certifications

Comptia A+ and other technical certifications a plus.

Additional Information

Position is on-site 100% of the time. No remote option.

Salary/Pay Information

Commensurate with experience

Anticipated Schedule

Monday to Friday 8.30 AM to 5.00 PM

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