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Open nowPosted 8 days ago

Customer Support Representative

Xcite Ventures8 open roles

Where
Poland
Work mode
Remote
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Your applicationOpen nowCustomer Support RepresentativeXcite Ventures · Poland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Xcite Ventures's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 8 days ago

The posting

About us

Xcite is a dynamic scale up in the Social Gaming Industry. We are all about building amazing entertainment products with the customer experience as the main priority. Our mission is to revolutionize online entertainment.

The role

Join our team and become the face of our company! You'll play a key role in delivering exceptional customer experiences while ensuring their voices are heard.

Your insights will help us continuously improve our services, making a real impact on both our customers and the company.

What you will be doing

  • Engaging with customers via Live Chat and Email, providing prompt and friendly support.
  • Verifying (KYC) documentation and following up with any additional requests.
  • Seeking solutions for complex queries by escalating to the respective department.
  • Identifying customer pain points and sharing valuable feedback with management to enhance our services. Investigating technical issues and ensuring they are addressed promptly.
  • Collaborating with the rest of the CS Team to ensure a high level of Customer Satisfaction.

What we are looking for

  • Fluent in written and spoken English.
  • Strong computer literacy.
  • Meticulous with great attention to detail.
  • Comfortable working in a fast-paced environment and handling challenging situations with a positive attitude.
  • Ability to prioritize tasks and manage multiple conversations simultaneously.
  • Passion for delivering outstanding customer service and resolving issues efficiently, to also be able to coach and train agents in the future.
  • The role suits someone who is comfortable to work different shifts and also take on weekends.

Nice to have

  • Experience in the iGaming Industry.
  • Familiarity with Zendesk and Confluence.

Benefits

  • Competitive salary
  • Working in fast-growing company with great opportunities for its employees
  • Advantages of developing new processes and has impact to the product
  • Dynamic, supportive and easy to get along team
  • International culture and multinational environment
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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Xcite Ventures's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Xcite Ventures's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Xcite Ventures's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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