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Open nowPosted 77 days ago

Chargé de clientèle H/F

afnorgroupe25 open roles

Where
Saint-Denis, France
Work mode
Hybrid
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Your applicationOpen nowChargé de clientèle H/Fafnorgroupe · Saint-Denis, France
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  2. 3.4%3 days
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  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 77 days ago

The posting

Rejoignez le pôle "réforme de la formation professionnelle" d’AFNOR Certification composé d’une équipe de 18 personnes gérant administrativement un portefeuille mono référentiel de près de 6000 clients Qualiopi.

Missions :

Vous serez le point de contact privilégié des clients et auditeurs du domaine de la formation professionnelle. Vos missions consisteront à entretenir une relation de proximité avec eux, en répondant à leurs demandes et en comprenant leurs besoins.

Vous serez chargé de:

  • Accompagner les clients durant le processus de certification (traitement des appels, réponses aux questions, etc.)
  • Planifier les audits des prospects et clients
  • Traiter des rapports d’audit
  • Assurer la gestion administrative des clients et la traçabilité de l'activité (saisie informatique, facturation, etc.).

Profil recherché :

De formation supérieure Bac +2, vous avez acquis une première expérience significative en gestion administrative et relation client

Vous aimez travailler en équipe, avez un bon sens de l’organisation et appréciez le travail administratif.

Votre rigueur votre réactivité et votre sens du client vous permettront d’accomplir pleinement vos missions.

La maîtrise du pack office, de l’orthographe et de l’expression écrite est requise.

Pourquoi nous rejoindre

  • Un environnement stimulant : une mission d'intérêt générale , un collectif engagé, une expertise reconnue, une forte influence sur les politiques publiques et industrielles.
  • Un équilibre vie pro / vie perso : télétravail, horaires aménageables, mutuelle famille, dispositifs aidants, etc.
  • Des opportunités de développement : parcours de formation, mobilité interne, accompagnement individualisé.
  • Un employeur responsable : politique RSE ambitieuse, inclusion, égalité, accessibilité.
  • Une vie d’équipe dynamique : événements, activités culturelles et sportives via un CSE impliqué.

Informations complémentaires :

La rémunération est de 28 à 32KEUR brut annuel (13ème mois inclus) en fonction de votre expérience.

Poste basé à La Plaine Saint-Denis (RER B, ligne 14)

Processus de recrutement

  • Réception de votre CV
  • Entretien avec la Direction des ressources humaines et le/la manager
  • Réponse sous deux semaines maximum si vous êtes sélectionné
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