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Open nowPosted 41 days ago

Expert technique à Casablanca

airzonecontrol25 open roles

Where
Remote - Casablanca
Work mode
Remote
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Your applicationOpen nowExpert technique à Casablancaairzonecontrol · Remote - Casablanca
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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 41 days ago

The posting

Who are we?

AIRZONE is a leading company in smart HVAC solutions with an international presence. Our commitment to sustainability, technology, and people has made us a benchmark in the HVAC industry. JOIN THE SMART COMFORT REVOLUTION!

At AIRZONE, we're redefining the future of comfort and energy efficiency through cutting-edge technology. If you're passionate about innovation, challenges, and want to work in a dynamic environment where your ideas matter — we want to hear from you!

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Objectif du poste

Offrir un support technique au client du marché marocain, en présentiel et à distance. Formation des clients et des services techniques associés à l'entreprise.

Fonctions et tâches

Support Technique

  • Être le référent technique au sein du service, en maîtrisant les solutions aux niveaux fonctionnel et technique. Transmettre les connaissances à l'équipe à travers des formations internes.
  • Travailler les canaux de communication avec l'équipe de Support Technique. Procédures de communication, gestion des incidents, suivi des installations, etc.
  • Détection et signalement de nouveaux incidents par les voies définies par l'entreprise.
  • Participation aux salons professionnels du secteur si nécessaire, en accompagnant les STA afin qu'elles soient le plus autonomes possible.
  • Soutien à l'équipe Technique présente en Espagne (Hotline) en haute saison (vacances, etc.).

STA

  • Dimensionnement du réseau STA afin de couvrir les services proposés par l'entreprise. Détection de profils (avec l'équipe commerciale), révision conjointe des conditions contractuelles, signature du contrat, etc.
  • Formation technique et aux procédures des STA. Suivi de leur performance afin de corriger d'éventuels écarts.
  • Contrôler la qualité de service du réseau de STA auprès des clients.
  • Organisation de webinaires périodiques pour actualiser les connaissances des STA, les besoins, les comptes rendus de travail, etc.

Formation

  • Renforcer la formation de nos clients (par exemple, via des événements spécifiques) en collaboration avec le réseau commercial.
  • Collaboration avec les équipes R&D pour signaler les incidents et l'amélioration des produits.
  • Collaboration avec le département Formation pour la préparation des contenus de formation.

Qualité

  • Signalement des incidents de produit ou des dysfonctionnements. Enquête approfondie sur l'origine du problème afin de pouvoir le signaler correctement via les voies définies par l'entreprise (réalisation d'assistances).
  • Collaboration avec les autres départements de l'entreprise pour la recherche de solutions aux incidents des clients.

Profil requis

Formation de base requise

Indispensable : Brevet de technicien supérieur (BTS) en Électronique ou équivalent.

Souhaitable : Diplôme d'ingénieur industriel ou en télécommunications.

Connaissances spécifiques

Indispensable : Connaissances en électronique.

Souhaitable : Connaissances en climatisation.

Expérience minimale

Souhaitable : 1 an d'expérience préalable dans un poste similaire.

Autres exigences spécifiques du poste

Résidence habituelle

Casablanca

Poste en présentiel et à distance

Indispensable : Disponibilité pour des déplacements nationaux et internationaux — Permis de conduire B, langues parlées : arabe, français et anglais.

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If you share our values and love what we do, we want to meet you!

Apply now and help us build the future of smart comfort.

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