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Open nowPosted 6 days ago

Cove Coordinator

Atlantis60 open roles

Where
Bahamas
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Your applicationOpen nowCove CoordinatorAtlantis · Bahamas

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.8% of postings close within 7 days. Measured by our own scanner across the market. Atlantis postings stay open a median of 7 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.8%7 days
  4. 20.6%14 days
  5. 35.6%30 days
  6. 58.4%60 days
This job: posted 6 days ago

Atlantis median: 7 days open

The posting

Job Description

Main Duties and Responsibilities:

  • Assumes responsibilities in the absence of the Asst. Director or Director.
  • Drives the Guest experience to ensure that the company and divisional goals of 90% or better are met.
  • Executes organization goals, policies and procedures.
  • Represents the resort brand, its owners, shareholders, management and employees in an excellent manner.
  • Reviews forecasts and remains aware of all functions and activities during shift.
  • Conducts briefing sessions daily, advising staff of objectives.
  • Generates and produces the department’s daily briefing and activity sheet.
  • Registers guests upon check-in.
  • Ensures that guests understand their hotel package, additional charges, use of room key.
  • Explains any current information on property as required by management.
  • Assists with recommending change rooms and activities for guests during sold out periods.
  • Assists with room changes and upgrades.
  • Advises management and coordinators of any changes that may impact room blocks or availability for arriving guests.
  • Handles guest complaints in a prompt and efficient manner and works to resolve as many issues as possible, prior to guest departure.
  • Ensures that the process of posting and correcting relevant charges of guest account is accurate and is in compliance with company’s standards.
  • Make decisions for complimentary allowances based on poor service for up to $1,000.00.
  • Responds to calls from RCC to expedite guest requests or address concerns.
  • Drives follow-up and response to service logs and reports in a timely manner.
  • Assists in maintaining the repeat guests’ program and maintenance of guest history.
  • Perform other reasonable duties that may be requested from time to time by management.
  • The Company operates a twenty-four (24) hour, seven (7) days a week business. Therefore, it may be necessary to change the accustomed shifts at times, as the business demands.

Required Qualifications:

  • At a minimum must have completed High School with above average grades.
  • College degree preferred but not essential. If a college degree is not achieved the following qualification is essential.
  • Minimum 2 years’ experience in a customer service-related field, preferably the hospitality industry.
  • Proficiencies in the following computer applications:Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint and Lodging Management System (LMS)
  • Proven ability to plan, organize and execute requests.
  • Outstanding verbal and written communication skills.
  • Ability to work in a self-motivated environment with little supervision.
  • Ability to manage the administration of multiple tasks at one time.

Why Join Atlantis?

At Atlantis, you'll be part of a dynamic team dedicated to delivering world-class guest experiences while maintaining the highest standards of safety. If you thrive in an attractive environment, enjoy helping others, and are committed to excellence, we encourage you to apply.

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