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Open nowPosted yesterday

Lobby Co-ordinator

Atlantis60 open roles

Where
Bahamas
Work mode
On site
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Your applicationOpen nowLobby Co-ordinatorAtlantis · Bahamas

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  2. CV RocketCV written for this posting.

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The clock on this job

Early applications get read.

12.8% of postings close within 7 days. Measured by our own scanner across the market. Atlantis postings stay open a median of 7 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.8%7 days
  4. 20.6%14 days
  5. 35.6%30 days
  6. 58.4%60 days
This job: posted yesterday

Atlantis median: 7 days open

The posting

Job Description

Main Duties and Responsibilities:

  • Collects today's operational activity schedule from Assistant Front Office Manager
  • Checks locations for group check-in
  • Ensures lobby is clear of all tables & signs from previous day activity by 9:00 a.m.
  • Ensures signs are set up for check-in and check-out
  • Ensures adequate supplies are available for daily operations) i.e. welcome packets
  • Prints and presents departing guest with a copy of bill.
  • Offers express check-out to avoid long wait in lines
  • Solicits feedback form departing guest about their stay, i.e. comment card etc.
  • Welcomes all incoming guests
  • Checks vouchers/confirmations etc. to ensure guests are in the proper area for check- in
  • Briefs guest with pertinent information upon arrival i.e. Transit Lounge check-in/out~ video checkout, dinner reservations, etc.
  • Assists guest with getting keys for final check-in
  • Monitors lobby areas consistently throughout the day to ensure cleanliness (i.e. bathroom checks. etc.)
  • Writes and submits a report of today's activity, to include check-in & check-out concerns
  • Performs all tasks requested by Management
  • Monitors Front Office staff to ensure professional, efficient and friendly service is , being rendered to guests
  • Monitors Front Office to ensure adequate help is present to assist guest
  • Delivers all floral arrangements for hotel guest
  • Picks up all paper debris or trash that you see in passing
  • Ensures all areas are kept clean and report all unsanitary conditions to cleaning manager for action
  • The Company operates a twenty-four (24) hour business. Therefore, you will be rostered to work shifts, which may change from time to time

Customer Service Primary Responsibilities

  • Displays the highest standards of customer service at all times, welcoming customers in a polite, gracious and enthusiastic manner; paying attention at all times; anticipating and meeting their needs.
  • Responds quickly and positively to guests’ questions, requests, problems, and complaints and resolves them effectively and consistently.
  • Maintains overall knowledge of the resort and provide proactive assistance to customers when appropriate using clear and concise conversation.
  • Always smiles and engages our guests first, using their name when appropriate and maintaining eye contact at all times.
  • Demonstrates departmental knowledge and efficiency at all times.
  • Stays well groomed, looking professional, clean and appropriately fitted in compliance with the company’s standards.

Required Qualifications:

  • High school diploma or equivalent vocational training.
  • Minimum of one year customer service experience preferred.
  • Computer literacy in:Microsoft Word Microsoft Excel Microsoft Outlook
  • Excellent command of the English Language and second language preferred, but not essential.
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