The posting
Job Description
Main Duties and Responsibilities
- Coordinate daily arrivals, departures, prepaid charters, groups, and VIP guest activities.
- Prepare and maintain arrival and departure control sheets to support operational planning and staff dispatch.
- Answer telephones promptly and professionally, communicating relevant operational information to guests and team members.
- Work closely with Uniformed Services leadership to ensure operational concerns are addressed and service standards are maintained.
- Respond to and resolve guest inquiries and complaints in a timely and professional manner.
- Ensure the Uniformed Services desk is adequately staffed and operational at all times.
- Coordinate guest messages, lost luggage, packages, amenities, and related deliveries while maintaining accurate records.
- Organize and monitor group luggage pulls to ensure timely and efficient delivery.
- Assist guests with reservations and service-related requests or direct them to the appropriate department.
- Inspect equipment regularly and report maintenance concerns to appropriate personnel.
- Maintain a clean, organized, and professional work environment.
- Report to work punctually, properly groomed, and prepared to perform assigned duties.
- Perform other related duties as assigned by management.
- The Company operates a twenty-four (24) hour business. Therefore, you may be rostered to work shifts, which may change from time to time.
Required Qualifications
- High School Diploma or equivalent vocational training.
- Minimum one (1) year of customer service experience preferred.
- Proficient in Microsoft Word, Excel, and Outlook.
- Strong verbal and written communication skills.
- Excellent command of the English language; a second language is an asset.
- Strong organizational, multitasking, and problem-solving abilities.
- Ability to remain professional and composed while handling guest concerns.
- Ability to work independently and collaboratively in a team-oriented environment.
Why Join Atlantis?
At Atlantis, you will be part of a world-class resort team dedicated to delivering exceptional guest experiences. This role offers the opportunity to work in a dynamic hospitality environment, develop leadership and operational coordination skills, and contribute directly to creating memorable experiences for our guests every day.



