The posting
Job Description
Main Duties and Responsibilities:
- Greet guests and provide tours.
- Check-in and assign guests to dolphin pods.
- Provide world class service on the beach.
- Provide world-class services at the Atlantis Adventures Desk.
- Check-in guest at the orientation theaters.
- Distribution and collection of swim gear to guests.
- Assisting guests with lockers.
- Conduct Guest Exit Surveys.
- Assist where needed and provide support for other areas.
- Must demonstrate mature, responsible behavior and be able to take clear directions when working in and around a water environment with marine animals present. Safety is the utmost concern and complacency is not accepted.
- Cleaning and maintenance of beaches and facilities as needed.
- Perform other reasonable duties required by management.
- The Company operates a twenty-four (24) hour business. Therefore, you may be rostered to work shifts, which may change from time to time.
Required Qualifications:
- High School degree required.
- Previous experience high quality guest service-oriented organization.
- Previous experience with daily resort reception operations, reservation systems, call center operation, and guest service activities preferred.
- The ability to anticipate and deliver superior guest service.
- Ability to work outdoors.
- Must be able to stand for long time periods and be able to work in inclement weather conditions.
- Ability to be flexible with work schedule including weekends and holidays.
- The ability to troubleshoot and resolve problems quickly.
- Demonstrates the ability to communicate in a clear and professional manner.
- Excellent interpersonal, teamwork and planning skills.
- Proficient in the use of computer software and systems.
Why Join Atlantis?
At Atlantis, you will be part of a team dedicated to creating extraordinary guest experiences. This role provides the opportunity to engage with VIP guests from around the world while working in a dynamic, luxury hospitality environment committed to service excellence.



