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Open nowPosted yesterday

Senior Guest Service Host

Atlantis53 open roles

Where
Bahamas
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Your applicationOpen nowSenior Guest Service HostAtlantis · Bahamas

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Atlantis's own form.

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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. Atlantis postings stay open a median of 8 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted yesterday

Atlantis median: 8 days open

The posting

Job Description

Main Duties and Responsibilities:

  • Greet guests and provide tours.
  • Check-in and assign guests to dolphin pods.
  • Provide world class service on the beach.
  • Provide world class services at the Atlantis Adventures Desk
  • Distribution and collection of swim gear to guests.
  • Conduct Guest Exit Surveys.
  • Issue Waiver release forms.
  • Look up orders and fulfill them.
  • Independently make decisions on rescheduling.
  • Assist with Photo Prepaid Sales.
  • Assist with Group check-in and special functions.
  • Check In guests at Dolphin Cay Entry and Theaters.
  • Guest Orientation pre-interaction briefing – Animalive.
  • Signs in/out log sheet for inventory.
  • Collects CC/Cash payments.
  • Sorts and balances daily work.
  • Completes cash control documentation.
  • Photocopy ID's for Discounts.
  • Assist with Cruise line concierge.
  • Check photo ID for every cruise guest.
  • Wristband all guest for appropriate program.
  • Issue locker keys / advise guest of return key policy.
  • Explain program offering to guests.
  • Secure float/cash deposit at the general cashier’s office Assist where needed and provide support for other areas.
  • Must demonstrate mature, responsible behavior and be able to take clear directions when working in and around a water environment with marine animals present. Safety is the utmost concern and complacency is not accepted.
  • Cleaning and maintenance of beaches and facilities as needed.
  • The Company operates a twenty-four (24) hour, seven (7) days a week business. Therefore, it may be necessary to change the accustomed shifts at times, as the business demands.

Required Qualifications:

  • High School degree required.
  • Previous experience high-quality guest service-oriented organization.
  • Previous experience with daily resort reception operations, reservation systems, call center operation, and guest service activities preferred.
  • The ability to anticipate and deliver superior guest service.
  • Ability to work outdoors.
  • Must be able to stand for long time periods and be able to work in inclement weather conditions.
  • Ability to be flexible with work schedule including weekends and holidays.
  • The ability to troubleshoot and resolve problems quickly.
  • Demonstrates the ability to communicate in a clear and professional manner.
  • Excellent interpersonal, teamwork and planning skills.
  • Proficient in the use of computer software and systems.

Why Join Atlantis?

At Atlantis, you will be part of a team dedicated to creating extraordinary guest experiences. This role provides the opportunity to engage with VIP guests from around the world while working in a dynamic, luxury hospitality environment committed to service excellence.

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