The posting
Sofia, Bulgaria |Permanent Contract | Relocation Support
Turn your language skills into an international career
Ready for a fresh start in Sofia? Put your Danish and English skills to work in an international customer care team where your communication skills make a real difference.
Join a global working environment where you'll help customers with orders, deliveries, and product settings — combining problem-solving, clear communication, and a customer-first mindset.
Whether you're already living in Bulgaria or considering an international move, you'll receive practical relocation support to make your transition easier.
What you'll do
As a Danish-Speaking Customer Care Specialist, you'll help customers enjoy a smooth and positive experience by:
- Handling orders and deliveries: Assist customers with order-related questions, delivery updates, and common issues.
- Providing product support: Guide customers through product settings and help them resolve basic questions.
- Delivering excellent customer care: Communicate professionally, listen actively, and provide clear, helpful solutions.
- Solving problems: Understand customer needs, investigate issues, and identify the most appropriate next steps.
- Creating positive experiences: Make every interaction an opportunity to build customer trust and satisfaction.
Communication channels: Phone and email.
Your compensation and contract
- Monthly salary
- Contract: Permanent employment contract
- Working hours: Monday–Friday, 10:30–19:00
- Schedule: Consistent weekday hours, with weekends free under the stated schedule
Enjoy a predictable working routine that gives you more room to plan your personal life outside work.
Relocation support — make Sofia your next home
Moving doesn't have to mean figuring everything out alone. Choose the relocation package that matches your situation.
Relocating from another country
- €1,200 gross relocation bonus, paid in two instalments, to help with relocation and initial rental expenses.
- 21 days of company-provided accommodation upon arrival.
- Flight ticket covered to Sofia.
- Assistance with finding long-term accommodation.
Relocating from another Bulgarian city
- €750 gross relocation bonus, paid in two instalments, to help with moving and initial rental expenses.
- 21 days of company-provided accommodation upon arrival.
- Transport to Sofia covered.
- Assistance with finding long-term accommodation.
The temporary accommodation gives you time to settle in, explore the city, and search for a longer-term place to live without needing to arrange everything before arrival.
Relocation bonuses are gross amounts. Payment instalments and eligibility are subject to the applicable relocation terms.
More than a job: benefits that support your life
Family-friendly workplace
Your life outside work matters, too.
- Childcare support initiatives
- Family-focused workplace programmes
- A culture that values work-life balance
Health and well-being
Feel supported throughout your working day.
- Workplace physiotherapist services
- On-site massage services
- A wellness-focused working environment
An international community
Build connections beyond your immediate team.
- Multicultural teams and an inclusive workplace
- Collaboration with colleagues from across Europe
- Opportunities to expand your international network
Career development
Your next step doesn't have to mean changing employers.
- Internal promotion opportunities
- Professional development programmes
- Ongoing coaching and mentoring
- Long-term career progression within a global organisation
What we're looking for
You'll be a strong match if you have:
- Danish language skills suitable for assisting customers professionally.
- English language skills for working in an international environment.
- Clear communication skills and a customer-oriented attitude.
- A patient, empathetic approach to customer questions and concerns.
- A practical mindset and willingness to learn new tools, systems, and product information.
- The ability to manage customer interactions professionally across phone and email.
Previous customer service experience can be an advantage, but the most important qualities are strong communication, a helpful attitude, and a genuine willingness to support customers.
Location and start date
- Location: Sofia, Bulgaria
- Start date: 16 October 2026
- Working hours: Monday–Friday, 10:30–19:00
- Employment type: Permanent contract
- Support channels: Phone and email
Ready for your next step?
If you speak Danish and English and want a stable role with weekday hours, a permanent contract, and practical relocation support, this could be the opportunity you've been looking for.
Apply today and take the next step towards an international career in Sofia.
Send us your CV to get started!
Please note: The end-customer brand is confidential at this stage and will be shared during the recruitment process
