The posting
German + English |Games Account
Location: Remote from Bulgaria Project: Games Account
Languages: German + English
Start Date: 19 October 2026
Training: 2 weeks
Work Model: On-site in Sofia
Schedule: 07:00–22:00, Monday–Sunday, rotational shifts
Make Gaming Safer. Build Your International Career.
Are you fluent in German and English and interested in the world of gaming, digital communities, and online safety?
This is your opportunity to join a Trust & Safety team supporting a global gaming environment and help ensure players have a safe, positive, and trustworthy experience.
As a Trust & Safety Specialist, you will review gaming-related content, identify policy violations and potential risks, and make decisions based on clear safety guidelines. You'll combine your language skills, attention to detail, and digital awareness in a role where your decisions directly contribute to a better online gaming community.
Why This Role Stands Out
Work with Gaming Content Move beyond traditional customer support and work directly with content and safety operations in the gaming industry.
Use Your German Every Day Put your language skills to work in an international environment while developing professional English communication skills.
Work Remotely from Bulgaria Enjoy the flexibility of a remote position while remaining part of an international team.
Paid Training & Career Development Start with a structured 2-week training program designed to give you the knowledge and confidence to succeed in the role.
Relocation Support Available If you're moving to Bulgaria, a comprehensive relocation package is available to help make your transition easier.
Your Mission
Gaming Content Moderation
- Review gaming-related user content according to established policies and safety standards.
- Identify content that violates community guidelines or platform rules.
- Make accurate and consistent moderation decisions.
Trust & Safety Operations
- Help maintain a safe and positive environment for players.
- Identify harmful, inappropriate, misleading, or policy-violating content.
- Apply Trust & Safety procedures consistently across different cases.
Risk Identification & Escalation
- Recognize potentially high-risk or sensitive situations.
- Escalate complex cases to the appropriate internal teams.
- Follow established procedures when handling challenging content.
Quality & Documentation
- Keep accurate records of moderation decisions and activities.
- Maintain high standards of quality and consistency.
- Contribute to a reliable and compliant moderation process.
Team Collaboration
- Work closely with colleagues and internal stakeholders.
- Share information and follow team procedures.
- Contribute to a professional, supportive, and international working environment.
What We're Looking For
Language Skills
- German: fluent / C1 level or above
- English: good working proficiency
- Comfortable communicating professionally in both languages.
Sharp Eye for Detail
You should be able to:
- Spot small details and inconsistencies.
- Understand and apply detailed policies.
- Make objective decisions based on established guidelines.
Resilience & Professionalism
- Comfortable working with online content that may occasionally be sensitive or challenging.
- Able to remain objective and focused when reviewing potentially disturbing material.
- Professional and emotionally resilient approach to moderation work.
Digital Confidence
- Good general computer literacy.
- Comfortable navigating multiple systems and applications.
- Able to learn new platforms and tools quickly.
The Right Mindset
- Responsible and reliable.
- Curious and willing to learn.
- Comfortable working independently in a remote environment.
- Strong team player with good communication skills.
Training & Onboarding
You'll receive 2 weeks of structured training before fully taking on your responsibilities.
The training will help you understand:
- Gaming and platform policies
- Trust & Safety procedures
- Content moderation standards
- Internal tools and workflows
- Quality and performance expectations
- Escalation procedures
No previous Trust & Safety experience is necessarily required — what matters is your language ability, judgment, attention to detail, and willingness to learn.
Working Hours
The project operates Monday to Sunday between 07:00 and 22:00.
- Rotational shifts
- 5 working days per week
- 2 days off according to the schedule
- Full-time position
Your exact shift pattern will be communicated during the recruitment process.
- Support with the relocation process
Relocation Support
International candidates' relocation terms:
- Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs
- 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
- Flight Tickets Covered - we handle your travel to Sofia
The internal relocation package from another city to Sofia:
- Relocation Bonus: €750 Gross (paid in 2 instalments) - to support relocation and initial rent costs
- 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
- Transport Covered - we handle your travel to Sofia
Important Information
Trust & Safety work can involve reviewing content that may be sensitive, disturbing, or inappropriate. You should be comfortable working objectively with such material while following professional moderation procedures.
Why Join?
This is more than a moderation role. It's an opportunity to enter the growing world of Gaming + Trust & Safety, gain experience with an international digital project, and build skills that can open doors to future opportunities in content operations, quality, compliance, and team leadership.
If you're fluent in German and English, digitally confident, detail-oriented, and ready for a role where your decisions help make online gaming safer, we want to hear from you. Ready to level up your career?
