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Open nowFirst seen 4 days ago

Web Support Specialist – Italian | Streaming Platform | 2000 EUR bonus

Boeva Tech69 open roles

Where
Barreiro, Portugal
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Your applicationOpen nowWeb Support Specialist – Italian | Streaming Platform | 2000 EUR bonusBoeva Tech · Barreiro, Portugal

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 4 days ago

The posting

Customer Support Specialist – Italian Market | Streaming Platform | Based in Lisbon

Fluent Italian + B2 English

Remote | Full-Time | 6-Month Contract (With Renewal Potential)

Start: 22/10

Do you love streaming your favorite shows and helping people? Join a dynamic and multicultural team supporting a leading global streaming platform (confidential client) as a Customer Support Specialist. Be the first point of contact for millions of viewers, representing one of the most recognized entertainment brands in the world — all from the comfort of your home.

What You'll Be Doing

As a Customer Support Specialist, you will:

  • Deliver exceptional service via phone, chat, and email to Italian-speaking viewers
  • Provide technical support and guidance on software functionality, system configuration, and network settings
  • Assist with account access, subscriptions, application use, and content-related queries
  • Handle complaints with empathy, professionalism, and efficiency
  • Maintain accurate records of customer interactions and follow-ups using internal tools
  • Represent the brand with enthusiasm, clarity, and care

What We Offer

  • Monthly base salary: €1,000 gross (x14 months/year)
  • Attendance bonus: up to €100/month gross (paid over 11 months)
  • Meal allowance: €7.63 per worked day (net)
  • Private health insurance: 100% covered after 6 months
  • €2,000 – paid over 12 months during the first year.
  • International team and continuous learning environment

Working Hours

  • Schedule: Monday to Sunday, 7 AM – 9 PM (rotational shifts)
  • Days off: 2 days/week (rotational)
  • Project runs 365 days/year

What We're Looking For

  • Fluent Italian speaker (C2/native) and strong English (minimum B2)
  • Strong communication and active listening skills
  • Problem-solver with a customer-first attitude
  • Tech-savvy with basic troubleshooting knowledge
  • EU citizenship or valid work permit to work in Portugal
  • Good internet connection and quiet workspace at home

Our Hiring Process

Application Review Language Assessment (Italian + English) 1-2 Interviews with Project Team

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