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Open nowPosted 27 hours ago

高级 VIP 客服（高净值玩家维护方向）

boke/index476 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now高级 VIP 客服（高净值玩家维护方向）boke/index · Shanghai, Chinese Mainland

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on boke/index's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market. boke/index postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 27 hours ago

boke/index median: 1 days open

The posting

岗位概述： 负责高净值 VIP 玩家的专属在线维护，通过持续维护与专业引导建议，提升玩家对官方的认可度与用户粘性。

岗位职责： 1. 头部 VIP 玩家专属接待 负责高价值 VIP 玩家的 1 对 1 在线接待服务，优先响应、快速闭环； 主动跟进玩家游戏进度、游戏体验与情绪状态，预判问题并前置干预； 建立并维护玩家分层档案，记录游戏行为、偏好与核心诉求。 2. 情绪价值与游戏建议 主动倾听并回应玩家的情绪需求，提供及时的情绪引导； 结合游戏机制与版本内容，给出专业的游戏建议和方向，提升玩家的游戏体验； 在版本更新、活动上线等节点主动触达，第一时间向玩家传递并解读官方信息。 3. 官方认可度与粘性提升 通过专业的长期维护，建立玩家对官方的信任与认可； 识别玩家流失倾向与不满情绪，及时介入并化解。 4. 反馈收集与优化推动 定期收集头部玩家对数值平衡、活动设计、游戏内容等方面的核心反馈，为产品与运营决策提供数据支撑和参考。

任职要求： 1. 全日制本科及以上学历，2 年以上游戏 VIP 客服 / 用户运营相关经验 2. 深度体验过数值类、SLG、RPG 或卡牌类游戏，有 1 款以上重度游戏经历优先 3. 具备基础数值敏感度，能理解游戏核心机制与玩家成长曲线 4. 能接受轮班制（含夜班与节假日值班）

加分项： 1. 有服务头部高价值玩家的经验 2. 具备良好的沟通共情能力，善于与玩家建立并经营长期关系 3. 掌握基础 Excel 数据处理

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One press. We do the rest.

  1. A CV for this posting

    Written against boke/index's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on boke/index's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    boke/index's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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