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Open nowPosted 4 hours ago

Ductless/Variable Refrigerant Flow (VRF) Technical Service Manager (Northwestern US)

Carrier4,267 open roles

Where
Florida, United States
Work mode
On site
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Your applicationOpen nowDuctless/Variable Refrigerant Flow (VRF) Technical Service Manager (Northwestern US)Carrier · Florida, United States

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. Carrier postings stay open a median of 5 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 4 hours ago

Carrier median: 5 days open

The posting

The Ductless/Variable Refrigerant Flow (VRF) Northwestern US Technical Service Manager will be responsible for providing technical field support and training for Ductless and VRF

products and ancillary products marketed and sold in the northeast US. This position is responsible for

pre-and post-sales technical support and training to both internal (Carrier) and external (distributor,

contractor and end-user) customers. This position will have a high level of interaction with internal/external

customers for training and problem resolution. This position is responsible for assuring customer product

satisfaction by working with internal/external customers to coordinate warranty-related issues, training

issues, equipment start-up, controls integration, and service-related issues. Occasional travel throughout

North America will be required.

This is a hands-on technical service, engineering, and training position; it does not involve sales, business development, or account acquisition.

Territory Coverage & Travel: Requires regular travel and on-site field support across Washington, Oregon, Idaho, and California.

General Responsibilities

  • Provide troubleshooting assistance to Direct Sales and Independent Distribution customers, and Carrier Commercial Service offices via phone, electronic communication, and job site visits in assigned territory.
  • Support the problem resolution group and other internal customers in gathering and providing data relevant to solving technical issues.
  • Conduct multi-day hands-on technical installation and service training for contractors and other technical service managers, focusing on system overview, installation, commissioning, start-up, troubleshooting, and controls
  • Develop training materials to present at technical meetings and distributor/dealer events.
  • Provide onsite Jobsite assistance for installation, troubleshooting, and start up.
  • Work closely with factories and product managers to refine and enhance the product offering to best support contractors’ needs and simplify technical service processes.
  • Use system software to start-up and troubleshoot projects.
  • Negotiate and process all open disputed warranty claims on a regular basis for distributor, Direct Sales, and Carrier Commercial Service office and Independent Distribution.
  • Support and implement corporate policies and objectives, including ethics, The Carrier Way, and other quality initiatives.
  • Track and report monthly expenses.
  • The incumbent in this role will be responsible for complying with Carrier’s Code of Ethics, Environmental, Health, and Safety (EH&S) policy and applicable regulatory and Company rules and requirements.

Carrier is an Equal Opportunity Employer.

Level of Responsibility

  • Responsible for several components of the project or a complex component of a larger project.
  • Contributes to their team or department by applying their knowledge of one or more functional areas.
  • Fully developed professional able to work without direct guidance or daily direction from others.
  • Has in-depth technical knowledge and communications skills required of the discipline and role.

Required Qualifications

  • Bachelor’s degree with 4+ years of VRF or Ductless field experience,

-OR- 7+ years of VRF or Ductless field experience.

  • Valid driver’s license and clean driving record.
  • Able and willing to travel up to 75% of the year.
  • Willing and able to travel frequently and sometimes on short notice in support of customer needs.
  • Must have a quiet remote space with high-speed internet to work from when not traveling.

Preferred Qualifications

  • Technical support experience, supporting both VRF & Ductless equipment.
  • VRF (Variable Refrigerant Flow) Controls integration experience.
  • Preferred location can be any of the following states: WA, OR, ID, CA
  • Ideal candidates will reside in the Northwestern US, with accessibility to an airport hub.
  • Proven experience demonstrating excellent conflict resolution, negotiation, and problems
  • solving skills in high pressure and challenging environments.
  • VRF (Variable Refrigerant Flow) and Ductless equipment service experience.
  • Experience troubleshooting all aspects of commercial applied HVAC systems.
  • Experience in quality improvement position working with warranty data/systems.
  • Experience in working in a position requiring technical presentations.
  • Proficient with Microsoft Office products (Word, Excel, PowerPoint, and Outlook).
  • Proven examples of demonstrating strong written and verbal communication skills.
  • Qualified candidates will need to be a highly motivated self-starter, and willing to work in a fast-paced and challenging environment.

Relocation will not be required.

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