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Open nowFirst seen 4 days ago

Technical Support Customer Expert (German)– Swiss Telecommunications Project

CBT31 open roles

Pay
€1,300 a month
Where
Athens, Attica, Greece, Remote
Work mode
Remote
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Your applicationOpen nowTechnical Support Customer Expert (German)– Swiss Telecommunications ProjectCBT · Athens, Attica, Greece, Remote

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Be the voice of one of Switzerland's leading telecom brands. Build your career in a Great Place to Work–Certified environment. Salary & Benefits Base Gross Salary: €1,300/month Productivity Bonus: Up to €240/month, based on target achievement Relocation Packages – Choose What Fits You All-inclusive relocation: Flight, hotel stay, and real estate agency fee covered Alternative option: €250 relocation allowance + agency fee (ideal if you already have housing) Location: Athens Starting Date: 1 November Training Duration: 8 days (fully paid) Work Schedule: Monday–Friday, Weekends, 09:00–21:00 About the Project You will represent a major Swiss telecommunications provider, specialized in mobile telephony and fiber-optic home services, operating the 3rd largest mobile network in Switzerland (17% market share). This is a high-impact role where technical expertise, customer focus, and sales mindset come together. Your Role: Technical Support Customer Expert As a Customer Expert, you will handle inbound customer calls (approx. 40 calls/day outside peak periods) related to Salt Home subscriptions. Your mission is to solve technical issues efficiently while identifying cross-sell and upsell opportunities. Key Responsibilities Handle inbound calls from customers facing technical issues related to internet, TV, and home services Diagnose, troubleshoot, and resolve issues such as: My Internet / TV is not working When will my contract be activated? Provide clear, confident, and solution-oriented communication Proactively identify cross-selling and upselling opportunities during support interactions Accurately document cases and follow internal processes Consistently meet quality, productivity, and KPI targets What We're Looking For Languages German: C1 level (native preferred) English: B2 level Experience & Skills Previous experience in Customer Support and/or Technical Support (preferred) Strong oral communication skills and customer-centric mindset Relatively advanced PC knowledge and ability to work across multiple systems Confidence in explaining technical concepts to non-technical users Sales-oriented mindset with the ability to upsell naturally during support calls Salary & Performance Rewards Base Gross Salary: €1,300/month Quarterly KPI Bonus: €0–€900 gross, paid directly with your salary Productivity Bonus: Up to €240/month, based on target achievement Salary Progression After 12 months: €1,350 gross/month After 3 years: €1,400 gross/month Flight ticket for every 6 completed months of tenure (dates confirmed in advance) Why You'll Love Working With Us Comprehensive healthcare benefits & exclusive discounts Clear career growth & professional development paths Engaging work culture with social initiatives and special events Free online Greek language courses Modern, state-of-the-art office with relaxing break areas Join a Great Place to Work–Certified company that truly values diversity & inclusion Ready to Power Connectivity for Thousands of Customers? If you're passionate about technology, customer experience, and career growth, this is your chance to work on a prestigious Swiss telecom project while enjoying strong financial rewards and long-term stability. Apply now and take the next step in your international career!

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