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Open nowFirst seen 4 days ago

Travel Support Representative (German C1) – Remote in Greece

CBT31 open roles

Pay
€1,300 a month
Where
Athens, Attica, Greece, Remote
Work mode
Remote
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Your applicationOpen nowTravel Support Representative (German C1) – Remote in GreeceCBT · Athens, Attica, Greece, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CBT's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Location: Remote (Work from anywhere in Greece)

Contract: Full-Time, Indefinite / Long-Term

Language: German (C1/Native) + English (B2+)

Training Start Date: 23/10/2026

About the Project

Join one of the world's leading online travel platforms, relied upon by millions of travelers worldwide to book flights, hotels, and holiday packages.

As a German-Speaking Travel Support Specialist, you will be the trusted voice guiding travelers through every step of their journey—before, during, and after their trips. If you love travel, problem-solving, and providing world-class customer service in a dynamic, international team, this role is for you!

What You Will Do

As the first point of contact for international travelers, you will deliver top-tier support via phone, email, and live chat.

Your core responsibilities will include:

  • Assisting travelers with flight, hotel, and package bookings, modifications, and cancellations.
  • Resolving inquiries regarding refunds, payment clarifications, and billing.
  • Managing travel-related issues and delivering effective service recovery with empathy and speed.
  • Supporting travel partners and extranet accounts with listing and reservation queries.
  • Responding to customer reviews and general destination inquiries.
  • Handling interactions primarily in German, with English overflow (volume varies based on daily demand). English is also used for internal tools, systems, and team communication.

What We Are Looking For

  • German: Fluent to native-level (C1 minimum) — strong written and verbal communication skills.
  • English: B2+ proficiency (required for training, internal tools, and English-speaking overflow contacts).
  • Customer-centric mindset with empathy, active listening, and strong problem-solving skills.
  • Comfort working in a fast-paced, digital environment with multiple tools and screens.
  • Flexibility to work rotational shifts covering operational service hours (Monday to Sunday, 08:00 – 00:00).
  • EU/EEA citizenship or a valid work permit for Greece.

Compensation & Benefits

  • Base Salary: €1,300 gross / month (14 salaries per year under Greek labor law).
  • Performance Bonus: Up to 10% of monthly gross salary based on achievable KPIs.
  • Meal Allowance: Up to €100 / month via Edenred Ticket Restaurant card.
  • Paid Onboarding: 15 days of comprehensive, fully paid training on travel reservation systems, customer scenarios, and tools.
  • Work from Home Flexibility: Work remotely from anywhere in Greece with provided equipment/support.
  • Health & Wellness: Private health insurance coverage + exclusive corporate employee discounts.
  • Personal Development: Free online Greek language courses and internal career mobility opportunities.
  • Culture: Certified Great Place to Work company with a diverse, inclusive, and international community.

Relocation Support to Greece

Relocating from abroad? We have you covered with two flexible options:

  • Option 1: Full Relocation Package Paid flight ticket to Greece 2 weeks of paid hotel accommodation upon arrival Real estate agency fees covered to help you find your permanent apartment
  • Option 2: Flexible Relocation Package €250 relocation allowance Real estate agency fees covered to secure your new home

Simple & Fast Hiring Process

  1. Application Submission: Apply with your up-to-date CV in English.
  2. Language Assessment: Quick online evaluation (German & English).
  3. Interview Round: Video call with our recruitment team.
  4. Final Offer & Welcome to the Team!
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