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Open nowPosted 1138 days ago

Customer Service Representative (German)

David Kennedy154 open roles

Where
Porto, Portugal
Work mode
Hybrid
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Your applicationOpen nowCustomer Service Representative (German)David Kennedy · Porto, Portugal

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The clock on this job

Early applications get read.

9.5% of postings close within 7 days. Measured by our own scanner across the market. David Kennedy postings stay open a median of 6 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.9%3 days
  3. 9.5%7 days
  4. 15.5%14 days
  5. 33.9%30 days
This job: posted 1138 days ago

David Kennedy median: 6 days open

The posting

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German-speaking Customer Representative to join their teams in Porto.

Position: Customer Service Representative

Location: Porto, Portugal

Work model: On-site

Employment type: Fixed term (6 months) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES:

  • Handle all incoming contacts from bank clients via phone, chat and email (appointments, income statements, PIN/TAN orders for online banking, implementation of card blocking, mediation between the customer and other bank branches, feedback)
  • Provide excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience
  • Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
  • Sales-oriented presentation of the product range
  • Present the product range in a sales-oriented way, support of central marketing campaigns.

REQUIREMENTS:

  • Native/fluent in German both verbal and written. Fluent in English (minimum C1 level)
  • Ability to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
  • Ability to take stressful situations well.

OFFER:

  • Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
  • Support from colleagues with coaching and mentoring opportunities
  • Health and Wellbeing initiatives
  • Monthly meal allowance
  • Relocation support
  • And much more!
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