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Open nowPosted 637 days ago

Operations Customer Expert (Czech)

David Kennedy154 open roles

Where
Lisbon, Portugal
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Your applicationOpen nowOperations Customer Expert (Czech)David Kennedy · Lisbon, Portugal

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The clock on this job

Early applications get read.

9.5% of postings close within 7 days. Measured by our own scanner across the market. David Kennedy postings stay open a median of 6 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.9%3 days
  3. 9.5%7 days
  4. 15.5%14 days
  5. 33.9%30 days
This job: posted 637 days ago

David Kennedy median: 6 days open

The posting

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Czech speaking Operations Customer Expert for their Lisbon offices.

Position: Operations Customer Expert

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

  • Assist customers via phone, email, and chat with inquiries related to products.
  • Provide in-depth information about the company's products and services, helping customers make well-informed decisions based on their unique needs.
  • Address customer concerns with empathy and professionalism, striving for satisfaction and building trust in each interaction.
  • Accurately document all customer interactions and inquiries using the SAP CRM system for proper tracking and follow-up.
  • Identify and escalate complex or unresolved issues to higher-level support or management to ensure quick resolution.
  • Collaborate with internal teams to deliver efficient and effective solutions to customer issues.
  • Perform regular customer service tasks, including updating and maintaining the customer database.
  • Reach out to customers post-interaction to evaluate satisfaction and identify opportunities for improvement.
  • Manage customer complaints and oversee the returns process, ensuring compliance with company policies.

REQUIREMENTS:

  • Native/fluent in Czech (C1), both verbal and written. Fluent in English (minimum B2 level)
  • Excellent communication skills, with the ability to listen attentively and respond thoughtfully to customer inquiries
  • Strong problem-solving abilities to address customer concerns efficiently and provide appropriate solutions
  • Experience in customer service, particularly in handling technical or product-related inquiries, is preferred but not required
  • Ability to remain calm and composed during high-pressure situations, such as emergencies or difficult customer interactions
  • Proficiency in using email, phone systems, and other customer service tools; experience with CRM software is a plus
  • Strong organizational skills to manage multiple customer requests and document conversations accurately.

BENEFITS:

  • Excellent remuneration package based on experience, skills and performance
  • Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
  • Guidance and tools to reach career potential
  • Fully paid training on the company and products
  • Opportunity to work in a supportive environment focused on growth and skill development
  • Relocation support
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