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Open nowPosted 50 days ago

Technical Customer Support Representative (German)

David Kennedy154 open roles

Where
Bucharest, Romania
Work mode
On site
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Your applicationOpen nowTechnical Customer Support Representative (German)David Kennedy · Bucharest, Romania

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9.5% of postings close within 7 days. Measured by our own scanner across the market. David Kennedy postings stay open a median of 6 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.9%3 days
  3. 9.5%7 days
  4. 15.5%14 days
  5. 33.9%30 days
This job: posted 50 days ago

David Kennedy median: 6 days open

The posting

David Kennedy Recruitment is working with a global customer experience company supporting a leading home appliances brand that is seeking to onboard three German-speaking Technical Customer Support Advisors to join their team in Bucharest.

The role is voice-based technical support for the brand’s German-speaking customers, working on-site for the first three months, with hybrid working available afterwards based on performance.

Position: Technical Customer Support Representative

Location: Bucharest, Romania

Model: On-site for the first 3 months; hybrid available afterwards based on performance

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • Provide technical customer support in German via voice channels
  • Assist customers with questions and issues related to home appliance products
  • Troubleshoot technical and product-related problems
  • Identify customer needs and provide clear and accurate solutions
  • Guide customers through appropriate troubleshooting steps
  • Document customer interactions and relevant case information accurately
  • Escalate complex technical issues when required
  • Maintain a professional and customer-focused approach throughout each interaction
  • Meet required quality, productivity and customer service standards.

REQUIREMENTS:

  • German language proficiency at C1 level
  • Previous customer service or technical support experience is preferred
  • Good technical understanding and ability to troubleshoot customer issues
  • Customer-focused and solution-oriented approach
  • Good organisational skills and attention to detail
  • Comfortable working with computer systems and internal tools
  • Ability to work effectively in a structured customer support environment
  • Willingness to work fully on-site in Bucharest for the first three months
  • Legal right to work in Romania / valid work permit.

OFFER:

  • Excellent remuneration package based on experience, skills and performance
  • Guidance and tools to reach your full potential
  • Relocation support for international candidates (coming outside of Romania)
  • Sign-on bonus for new joiners
  • Rewarding performance bonus structure
  • Meal allowance
  • Medical Subscription
  • Wellbeing programs
  • And many others!
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