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Open nowPosted 1009 days ago

Customer Support Representative (Polish)

David Kennedy154 open roles

Where
Lisbon, Portugal
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Your applicationOpen nowCustomer Support Representative (Polish)David Kennedy · Lisbon, Portugal

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The clock on this job

Early applications get read.

9.5% of postings close within 7 days. Measured by our own scanner across the market. David Kennedy postings stay open a median of 6 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.9%3 days
  3. 9.5%7 days
  4. 15.5%14 days
  5. 33.9%30 days
This job: posted 1009 days ago

David Kennedy median: 6 days open

The posting

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Polish-speaking Customer Support Representative for their Lisbon office.

Position: Customer Support Representative

Location: Lisbon, Portugal

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

  • Provide optimal advice regarding various incoming bank client queries over the phone
  • Respond to customers queries in timely and efficient manner
  • Provide clear information about products and service
  • Deliver a positive attitude towards the brand
  • Achieve strong customer satisfaction with a focus on quality and results
  • Maintain and update all job-related administrative forms
  • Use handbooks to help you out in specific cases

REQUIREMENTS:

  • Native or proficient level of Polish language, both verbal and written
  • Fluent in English (at least B2 level)
  • Computer literate with sound knowledge of Microsoft Office package
  • Excellent communication skills
  • Resourceful and stress resilient personality that can adapt and remain calm in all situations
  • Ability to work independently, while being team player at the same time

OFFER:

  • Holiday entitlement with 22 days per year
  • Four weeks training that prepares you optimally to conduct the job tasks
  • Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
  • Permanent contract after 2 years
  • Private health insurance after contract signature (additional to standard insurance)
  • Airport pick-up and administrative help with registration in Portugal
  • Reimbursement of flight expenses after 9 months
  • Yearly paid flight to home destination
  • Accommodation in one of our shared company apartments for international candidates
  • Free Portuguese classes, water sport activities, soft trekking and much more
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