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Open nowPosted 73 days ago

高级/资深用户运营-R&D11

herogames/referral100 open roles

Where
Guangzhou, Guangdong, Chinese Mainland
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Your applicationOpen now高级/资深用户运营-R&D11herogames/referral · Guangzhou, Guangdong, Chinese Mainland
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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on herogames/referral's own form.

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 73 days ago

The posting

1. 负责国内用户运营与玩家社群日常维护(包括QQ群、微信群等),提升用户活跃度与粘性; 2. 运营企业微信等私域平台,制定用户增长活跃策略,具备扎实的文字功底,能对内容发布和活动效果负责; 3. 收集并分类整理玩家反馈(含客诉、私域反馈等),形成结构化分析报告,帮助产品优化体验; 4. 协助搭建或优化客诉处理流程、知识库及回复话术规范,持续提升用户服务质量; 5. 完善游戏VIP运营体系,明确VIP用户分层画像及运营策略,提升核心用户满意度与忠诚度; 6. 运用AI工具提升内容生成效率、玩家反馈结构化分析及知识库迭代能力。

1. 2年以上用户运营/社群运营经验,有游戏行业背景者优先;具备从0到1搭建运营工具或流程经验者优先; 2. 日常工作能及时响应,有较强的抗压力、执行力;具备优秀的跨部门协作能力,逻辑严谨且表达清晰; 3. 熟练使用AI工具(如大语言模型、AI辅助写作/分析工具等),能利用AI提升用户运营与内容生产效率; 4. 热爱游戏,女性向游戏用户优先,对女性向或内容型游戏有相对深入的理解和经验更佳。 5. 具备良好的沟通协调能力与服务意识,有责任心,能够独立应对玩家诉求及突发问题。

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