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Open nowPosted 9 hours ago

Prácticas Guest Experience - Hyatt Regency Hesperia Madrid

Hesperia World81 open roles

Where
Madrid, Spain
Work mode
On site
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Your applicationOpen nowPrácticas Guest Experience - Hyatt Regency Hesperia MadridHesperia World · Madrid, Spain

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Hesperia World's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. Hesperia World postings stay open a median of 4 days.

Share of postings closed within
  1. 1.7%1 day
  2. 3.6%3 days
  3. 8.1%7 days
  4. 15.0%14 days
  5. 33.9%30 days
This job: posted 9 hours ago

Hesperia World median: 4 days open

The posting

¿Te apasiona crear experiencias memorables y superar las expectativas de los clientes? En Hyatt Regency Hesperia Madrid buscamos un/a Guest Experience Intern con vocación de servicio y pasión por la hospitalidad para unirse a nuestro equipo.

Esta posición te permitirá descubrir el lado más personalizado del sector hotelero de lujo, participando activamente en la atención al huésped y contribuyendo a que cada estancia se convierta en una experiencia excepcional.

¿Qué aprenderás?

  • Acompañar al huésped durante todo su journey, garantizando una experiencia personalizada y memorable.
  • Gestionar peticiones especiales, incidencias y oportunidades de mejora del servicio.
  • Dar soporte en la acogida de clientes VIP, grupos y huéspedes recurrentes.
  • Colaborar con los equipos de Front Office, Housekeeping, F&B y Eventos para asegurar una experiencia fluida y excelente.
  • Realizar seguimiento de comentarios y niveles de satisfacción de los huéspedes.
  • Participar en iniciativas orientadas a mejorar la experiencia del cliente y la reputación online del hotel.
  • Identificar oportunidades para sorprender y fidelizar a nuestros huéspedes.
  • Conocer los estándares de servicio y lujo de una compañía hotelera internacional como Hyatt.

¿Qué buscamos?

  • Estudiantes de Turismo, Hospitality Management, Dirección Hotelera, Marketing o titulaciones afines.
  • Posibilidad de firmar convenio de prácticas con universidad o centro de formación.
  • Nivel alto de inglés (imprescindible). Se valorarán otros idiomas.
  • Excelentes habilidades interpersonales y orientación al cliente.
  • Perfil proactivo, empático y con atención al detalle.
  • Capacidad para desenvolverse en un entorno dinámico y multicultural.
  • Interés por desarrollar una carrera profesional en Guest Experience, Front Office o Luxury Hospitality.

¿Qué ofrecemos?

✨ Formación práctica en una de las áreas más estratégicas de la experiencia del huésped. ✨ Exposición directa a clientes nacionales e internacionales. ✨ Aprendizaje de estándares de servicio propios de una marca hotelera de lujo. ✨ Mentorización continua por profesionales del sector hospitality. ✨ Oportunidades de crecimiento y desarrollo dentro de Hyatt y Hesperia World.

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