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Open nowFirst seen 25 hours ago

APS Retriever

IContactbpo25 open roles

Where
Randburg, South Africa
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Your applicationOpen nowAPS RetrieverIContactbpo · Randburg, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on IContactbpo's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 25 hours ago

The posting

Key Responsibilities

  • Contact U.S.-based medical facilities to retrieve requested medical records through outbound calls, emails, and follow-up communication.
  • Manage inbound communication from facilities and provide timely responses to record retrieval requests.
  • Process assigned cases accurately and ensure all required information is captured and updated within company systems.
  • Achieve monthly productivity targets by closing assigned cases within required timelines.
  • Maintain daily activity levels through consistent calls, updates, emails, and case follow-ups.
  • Ensure medical record retrieval turnaround times are maintained, including prioritising urgent and aging cases.
  • Follow all Parameds processes, procedures, and compliance requirements, including HIPAA and authorization protocols.
  • Maintain accurate case notes and system updates to ensure full visibility of case progress.
  • Schedule and manage callbacks effectively to prevent neglected or delayed cases.
  • Build and maintain professional relationships with medical facilities to improve retrieval success rates.
  • Ensure a high level of accuracy and integrity by maintaining zero tolerance for fabricated information or inaccurate reporting.
  • Escalate challenges and delays appropriately to ensure cases progress efficiently.

Requirements

  • Grade 12 / Matric qualification or equivalent.
  • Previous experience in a contact centre, administration, medical records, insurance, or healthcare environment advantageous.
  • Experience handling outbound calls and professional email communication.
  • Strong computer literacy and ability to work with multiple systems and databases.
  • Experience working with case management systems or CRM platforms advantageous.
  • Ability to work with confidential information while maintaining strict compliance standards.
  • Strong administrative skills with excellent attention to detail.
  • Ability to work independently in a target-driven environment.
  • Willingness to work according to operational requirements and U.S. business hours where required.

Skills & Competencies

  • Excellent verbal and written communication skills.
  • Professional telephone etiquette and stakeholder engagement skills.
  • Strong attention to detail and accuracy.
  • Ability to manage multiple cases and prioritise workloads effectively.
  • Strong organisational and time management skills.
  • Ability to follow processes and compliance requirements.
  • Problem-solving and investigative skills.
  • Persistence and confidence when engaging with external facilities.
  • Ability to build rapport and maintain professional relationships.
  • Accountability and ownership of assigned cases.
  • Ability to work under pressure while meeting productivity and turnaround time targets.
  • High level of integrity when handling confidential medical information.
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One press. We do the rest.

  1. A CV for this posting

    Written against IContactbpo's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on IContactbpo's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    IContactbpo's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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