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Open nowFirst seen 1 hour ago

Customer Service Operations Mnager

IContactbpo25 open roles

Where
Johannesburg, South Africa
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Your applicationOpen nowCustomer Service Operations MnagerIContactbpo · Johannesburg, South Africa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on IContactbpo's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.6% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 13.6%7 days
  4. 21.9%14 days
  5. 36.9%30 days
  6. 59.0%60 days
This job: first seen 1 hour ago

The posting

UK Customer Service Program

We are inviting applications from suitably qualified internal candidates for the position of Operations Manager on our UK Customer Service Program.

We are looking for an experienced, results-driven leader with a strong background in customer service operations, exceptional people management skills and the ability to drive performance in a fast-paced environment.

Minimum Requirements:

Must have been with the business for at least 6 months.

Minimum of 4 years' Team Leader experience within a customer service environment.

Previous experience managing customer service teams, preferably within a UK customer service programe.

Excellent attendance record.

Must have no active disciplinary warnings on record.

Strong leadership, communication and problem-solving skills.

Proven ability to drive operational KPIs, manage performance and achieve business targets.

Ability to motivate, develop and manage teams effectively.

Application Deadline: Monday, 9 November 2026

Interested candidates who meet the above criteria are encouraged to submit their applications before the closing date.

Ready to take the next step in your leadership career? We want to hear from you!

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against IContactbpo's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on IContactbpo's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    IContactbpo's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

More applications. More interviews.

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What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

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